Isabel Woodside
Mount Pleasant ,NSW
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Boveda
08.2024 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Supervised food presentation and plating to enhance visual appeal.
Bar Staff/Waitress
The Imperial
08.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Managed a correct handling of cash on hand, till management and online gift card securities
- Trained new staff efficiently with thorough feedback and care
- Handled challenging situations, i.e customer complaints, inner staff issues etc
Customer Service
Woolworths Supermarket
12.2018 - 10.2023
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Offer customers carry-out service at the completion of transactions
Bartender
The Illawarra Hotel
01.2023 - 03.2023
- Experienced working during music events
- Experienced night shifts weekly/daily
- Experienced in floor duties and helping clean the bar & floor down after hours
- Experienced helping security with unfavourable situations
- Experienced in all areas of making drinks and selling/promoting premixes
Bar Staff/Waitress
The George IV inn
11.2022 - 02.2023
- Open & close bars safely while also handling customers alone
- Operating registers correctly and managing cash flow
- Assisting customers with recommendations and knowledge of products (i.e types of alcohol, taste etc)
- Managing stock and successfully keeping track of low products
- Assisting management with knowledge of intoxicated customers and handling said customers with utmost care
- Create cocktails and mix drinks appropriately
Education
Bachelors Of Business - Management And Marketing
University of Wollongong
Wollongong, NSWGraduate certificate -
Bowral High School
NSWSkills
- Leadership
- Bartending
- Customer support
- Customer Service
- Driver Licence
Certification
- RSA
- Drivers License
Timeline
Assistant Restaurant Manager
Boveda
08.2024 - Current
Bar Staff/Waitress
The Imperial
08.2023 - Current
Bartender
The Illawarra Hotel
01.2023 - 03.2023
Bar Staff/Waitress
The George IV inn
11.2022 - 02.2023
Customer Service
Woolworths Supermarket
12.2018 - 10.2023
Bachelors Of Business - Management And Marketing
University of Wollongong
Graduate certificate -
Bowral High School
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