Summary
Overview
Work History
Education
Skills
Timeline
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Emily Hyland

Bellerive,TAS

Summary

Very motivated and driver

Overview

2
2
years of professional experience

Work History

Bartender

Blundstone Arena
01.2023 - 01.2024
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Applied effective time management techniques to meet tight deadlines.

Retail Sales Associate

KMART
02.2022 - 06.2022
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Answered questions about store policies and addressed customer concerns.

Food and Beverage Attendant

Cugini Restaurant
01.2022 - 03.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Provided professional services and support in a dynamic work environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked well in a team setting, providing support and guidance.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.

Food and Beverage Attendant

St. Albi's Bar And Eatery
11.2023 - Current
  • Assisted wait staff with timely food delivery and guest requests.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Addressed customer complaints and inquiries to verify satisfaction.

Education

High School Diploma -

Guilford Young College
Hobart, TAS

Skills

Team Player
Positive attitude
Commitment to do a good job
Confident to work efficiently in fast paced, high pressure environment
Willing to learn new skills
RSA Certificate- GTA2105628215-01

Timeline

Food and Beverage Attendant

St. Albi's Bar And Eatery
11.2023 - Current

Bartender

Blundstone Arena
01.2023 - 01.2024

Retail Sales Associate

KMART
02.2022 - 06.2022

Food and Beverage Attendant

Cugini Restaurant
01.2022 - 03.2023

High School Diploma -

Guilford Young College

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Emily Hyland