Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Leah Kliendienst

Leah Kliendienst

Armidale,Australia

Summary

I am an enthusiastic and determined professional with a solid background in Investigative work. I have extensive experience in planning, executing, monitoring, and closing projects, and have yet to encounter a deadline I couldn’t meet. I am highly organised, have good knowledge of legislation pertaining to the workplace.

Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Health and Security Officer

12.2024 - Current
  • Both mobile and static day and night surveillance operations
  • Boom gate inspections of vehicles and personnel
  • Investigate disturbances
  • Apprehend or evict trespassers
  • Monitor the integrity of property boundaries
  • Contact operations centre and direct personnel in the event of an emergency
  • Monitor CCTV
  • Contact police or emergency services when necessary
  • Report on activities on a nightly basis
  • Perform checks of locks, lights, phones and security equipment
  • Assist in training of security team
  • Achievements:
  • Received certificate of appreciation from management for diligence
  • Dealt effectively and professionally with trespassers and perpetrators on numerous occasions
  • Conducted security briefings with all personnel

Compliance Officer

Natural Resources Access Regulator (NRAR)
06.2022 - 04.2025
  • Undertake compliance activities to investigate potential breaches of water regulations and legislation.
  • Engage with landholders, providing advice and education material to support improved compliance behaviors.
  • Input, analyse and interpret water resource data and provide technical reports on water resource management to ensure timely achievement of agreed outcomes.
  • Facilitate and negotiate between affected parties to resolve disputes/objections in relation to water resource regulation in NSW.
  • Prepare reports to the Working Group relating to water resource matters that provide improved understanding and communication of key water regulation issues.
  • Contribute to the continuous improvement of regulatory practice in relation to water resource regulation in NSW.
  • Maintain telecommunications equipment including VHF radio systems and various satellite systems
  • Achievements:
  • Interpreting and applying water resource access policies and legislation while operating flexibly and ensuring increased understanding by customers and the community of the principles, policies and statutory framework for access to water resources.
  • Preparing materials and making decisions to a standard that may be presented to the courts and be defendable in judicial hearings.
  • Working in geographically dispersed teams and in remote areas.

Ranger

Armidale Regional Council
03.2019 - 06.2022
  • Manage and deliver low risk projects.
  • Assist management in project delivery of compliance projects regarding Animal Management policies.
  • Prepare and assist with project documentation, scheduling and data entry.
  • Present project reports in meeting forums
  • Liaise with local landowners directly to define and deliver their needs in matters pertaining to invertebrate pests and roaming livestock.
  • Track, schedule and manage projects using Content Manager (CM9) software.
  • Manage the daily running of the Animal Shelter
  • Working on call to handle livestock.
  • Implement animal health control programs.
  • Achievements:
  • Consulted on Management project to develop a successful Animal Management Plan
  • Helped to manage a development team of five from project conception to delivery on an effective feral cat irradiation project.
  • Submitted a grant application for funding to protect our wildlife from feral cats.
  • Finalist in the NSW Training Awards 2020
  • Revised Pathways data to report to Office of Local Government on Animal Shelter Statistics

National Park Ranger

Cranbourne Gardens
03.2018 - 01.2019
  • Protecting and supervising designated outdoor areas
  • Patrolling the grounds and ensuring that visitors are following the rules – including fire safety regulations.
  • Control weeds
  • Manned the visitor centre desk and answered orientation, information, and interpretive questions for park visitors.
  • Helping to conduct research and rescue missions, initiate conservation efforts.
  • Removing snakes from pathways and placing them in a more protected area
  • Use Evidence-based management approaches to conserve and enhance the natural values of the site.
  • Undertake complex horticultural duties related to the Australian National Botanic Gardens collections and horticultural displays in accordance with accepted horticultural practices and procedures. Including the recognition of weeds, pests and diseases and appropriate control methods.
  • Ensure the safe use and regular maintenance of plant and equipment in accordance with Gardens practices and procedures.
  • Undertake and ensure the safe use of chemicals and fertilisers in accordance with Gardens practices and procedures.
  • Contribute information to the horticultural record system and section planning managed by the Horticultural Supervisor.
  • Provide information relating to the Australian National Botanic Gardens to professional groups and members of the public.
  • Conduct hazard and risk assessment procedures as needed.
  • Achievements:
  • I was able to relocate several snakes that were on footpaths successfully.
  • I volunteered to patrol the outside remnant native bushland to assist in stopping dumping of people dumping rubbish.

Penguin Parade Ranger

Phillip Island Nature Parks
01.2018 - 01.2019
  • Guiding small tours and presenting information to groups of visitors using ecotourism principals
  • Instruct and provide guidance to visitors, ensuring they understand and comply with environmental regulations to ensure the safety of the Penguins and their natural habitat.
  • Identify and report workplace hazards.
  • Maintain understanding of current and developed environmental policies and procedures
  • Achievements:
  • Working with scientists to reduce the feral cat population that are harming the native wildlife on the island, especially the Blue penguins.

ATO Industrial Relations Officer

Australian Taxation Office
02.2011 - 01.2018
  • Provide guidance on employment matters
  • Manage employee relations, and resolve disputes.
  • Advise on Enterprise Agreements, employment legislation, and company policies, as well as negotiating on behalf of the organisation.
  • Contribute to the development and implementation of workforce strategies and processes.
  • Provide advice to managers and employees on a range of workplace issues, including grievances, union consultation, employment legislation, and Enterprise Agreement provisions.
  • Assist in resolving disputes and disagreements between the ATO and its employees or representatives, often working with unions to find mutually agreeable solutions.
  • Stay up-to-date on changes in employment legislation and industrial relations, providing information and analysis to support informed decision-making.
  • Represent the ATO in industrial relations forums, negotiations, and potentially before tribunals or courts.
  • Be involved in designing and delivering training on industrial relations and employment-related topics.
  • Assist in the negotiation, interpretation, and implementation of Enterprise Agreements, ensuring compliance with legislation and promoting effective workplace relations.
  • Achievements:
  • Building Organic, self-organising Agile teams and integrating them into the enterprise.

Scrum Master/ Project Lead

Australian Taxation Office
02.2006 - 01.2011
  • Facilitate Scrum events:
  • Guiding the team through daily stand-ups, sprint planning, sprint reviews, and retrospectives.
  • Coach the team:
  • Help the team to understand and practice Scrum, Agile principles, and engineering practices.
  • Remove impediments
  • Identify and eliminate obstacles that hinder the team's progress.
  • Encourage the team to reflect on their process, identify areas for improvement, and implement changes.
  • Shield the team from distractions
  • Protect the team from internal and external interference that could disrupt their work.
  • Promote team collaboration
  • Create a supportive environment where team members can work together effectively.
  • Help resolve conflicts and ensure the team is focused on achieving sprint goals.
  • Track team progress
  • Monitor the team's performance and identify trends.
  • Achievements:
  • Received a Workplace Sustainability Award – for running the ‘Keep Cups’ initiative.

Tribunal Officer

Administrative Appeals Tribunal
01.2004 - 12.2005
  • Provide legal and administrative support to members in the conduct of hearings, including liaison with parties, recording of the hearings, recording and safe keeping of exhibits, swearing in witnesses and recording orders.
  • Provide support to members including the preparation of case summaries (summary of claims, evidence and submissions), the preparation of directions and correspondence.
  • Assist Members in the finalisation of reviews including fact-checking, proof-reading and undertaking legal edits of decisions.
  • Provide information to and obtain information from parties and their representatives in relation to specific listings events.
  • Undertake research which may include general, legal and country information
  • Research, case law research and the monitoring of legislation.
  • Develop and maintain a good knowledge of applicable legislation and policy frameworks, operations and practices of the divisions of the Tribunal.
  • Provide administrative and case management assistance and support to the registry, members and senior staff members in the management of cases and caseloads.
  • Achievements:
  • Assisted in writing administrative procedures for new staff

Administration Officer

Office of Public Service Merit and Equity
01.2002 - 12.2003
  • Provide legal and administrative support to members in the conduct of hearings
  • Provide necessary advice and support, while maintaining strong relationships with internal and external stakeholders.
  • Produce ongoing consultation reports.
  • Regular contact with Registrars.
  • Management of relevant communication materials and events.
  • Key point of contact for all stakeholders impacted by the appeal process
  • Achievements:
  • Implemented a more streamlined filing system through a new IT platform for all confidential reports.

Education

Certificate IV - Business (Communications)

Centrelink Virtual College
01.2008

Certificate III - Private Investigations

ASSI College
01.2025

Diploma - Business (Compliance)

Clet College
01.2025

Diploma - Project Management

Clet College
01.2025

Certificate II - Security Operations

Asset College
01.2024

Certificate IV - Government (Investigations)

New England TAFE
01.2018

Certificate II - Conservation and Land Management

Yallah TAFE
01.2008

Certificate III - Animal Studies (biosecurity)

Tamworth TAFE
01.2008

Skills

  • Ethics management
  • Policy analysis
  • Risk management
  • Regulations enforcement
  • Project coordination
  • Legal research

Certification

  • JP Qualified
  • First Aid Certificate
  • Security Licence
  • Drone pilot qualified.
  • 4WD certified.
  • Dealing with aggressive stakeholder’s certificate
  • Defensive Driver Training Certificate
  • Private Investigator Licence
  • Fire Training Certificate
  • Microchipping Certified
  • Aeronautical radio operator certificate course

Timeline

Health and Security Officer

12.2024 - Current

Compliance Officer

Natural Resources Access Regulator (NRAR)
06.2022 - 04.2025

Ranger

Armidale Regional Council
03.2019 - 06.2022

National Park Ranger

Cranbourne Gardens
03.2018 - 01.2019

Penguin Parade Ranger

Phillip Island Nature Parks
01.2018 - 01.2019

ATO Industrial Relations Officer

Australian Taxation Office
02.2011 - 01.2018

Scrum Master/ Project Lead

Australian Taxation Office
02.2006 - 01.2011

Tribunal Officer

Administrative Appeals Tribunal
01.2004 - 12.2005

Administration Officer

Office of Public Service Merit and Equity
01.2002 - 12.2003

Certificate III - Private Investigations

ASSI College

Diploma - Business (Compliance)

Clet College

Diploma - Project Management

Clet College

Certificate II - Security Operations

Asset College

Certificate IV - Government (Investigations)

New England TAFE

Certificate II - Conservation and Land Management

Yallah TAFE

Certificate III - Animal Studies (biosecurity)

Tamworth TAFE

Certificate IV - Business (Communications)

Centrelink Virtual College

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