David Novelle
Northcross,Auckland
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
Work History
National Key Account Manager
GPC Asia Pacific LTD
Penrose, Auckland
01.2019 - Current
- Managed a $30M portfolio of automotive customer groups, delivering accelerated growth above ambient account growth.
- Secured new high dollar value accounts through solution based selling and a win / win ethos.
- Built training and awareness programs focusing teams to deliver growth through key accounts channel .
- Managed contractual issues and resolved leaving both parties feeling satisfied and cementing a deeper relationship.
- In addition I managed a tyre repair business acquisition integrating it into the existing business framework and developed a business strategy producing 25% sales growth year 1.
Business Development Manger
GPC Asia Pacific LTD
Penrose, Auckland
05.2015 - 01.2019
- Forged and cultivated profitable relationships with individual franchise and company owned Automotive sites .
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Developed marketing campaigns for customer groups delivering sales and volume growth of 15%
- Managed corporate relationships between GPC and key customer groups leading to increase sales.
Branch Manager Repco Grey Lynn
GPC Asia Pacific LTD
Grey Lynn, Auckand
01.2014 - 05.2015
- Secured a highly effective sales team through hiring and development of existing staff
- implemented a sales and performance culture within the branch which improved employee satisfaction and customer experience
- improved sales by $500K and EBIT $350K from operational improvements and sales planning
- Moved the business from a one storey operation to split floor model improving customer service to the trade customer base and increased retail showroom footprint
Branch Manger Appco Otahuhu
GPC Asia Pacific LTD
Otahuhu, Auckland
02.2012 - 01.2014
- Turned an unprofitable branch into a profitable branch inside 18months by driving business process improvements , margin gains and sales targets
- Hired and developed staff to fill positions within business that have subsequently gone on to manage other branch's
- Improved sales leading to a competitor business shutting down in the same area.
- Oversaw moving of branch to more suitable location
Assistant Branch Manger Repco Grey Lynn
GPC Asia Pacific LTD
Grey Lynn, Auckland
10.2010 - 03.2012
- Oversaw daily operations to ensure high levels of productivity.
- Received and processed stock into inventory management system.
- Day to day management of branch team members to ensure on target for monthly goals
- Responsible for Banking , cash handling , H&S and audit processes within the branch
- Trained staff on sales and operational process to ensure full understanding of company requirements
Sales Rep Repco Onehunga / Grey Lynn
GPC Asia Pacific LTD
Onehunga / Grey Lynn, Auckland
04.2007 - 10.2010
- Developed rapport with customer base and facilitated using of Repco products at customer workshops.
- Cold called on workshops who had not been customers prior
- Increased customer bases of both branch's leading to increased sales and margin
- Met sales budgets for 3 years consecutively
- Dealt with customer complaints and worked to suitable outcomes for both parties
Education
No Degree - Bursary And University Entrance
Onehunga High School
Auckland 2001
Bachelor of Science - Chemistry
Auckland University
Auckland3 Day Course - Key Account Management
University of Auckland
Auckland 2018
No Degree - Accounting
Harvard Online Business School
Massachusetts, USA2019
Skills
- Consultative selling
- Services optimization
- Sales program creation
- Key account management
- High-impact proposal presentation
- Account development
Timeline
National Key Account Manager
GPC Asia Pacific LTD
01.2019 - Current
Business Development Manger
GPC Asia Pacific LTD
05.2015 - 01.2019
Branch Manager Repco Grey Lynn
GPC Asia Pacific LTD
01.2014 - 05.2015
Branch Manger Appco Otahuhu
GPC Asia Pacific LTD
02.2012 - 01.2014
Assistant Branch Manger Repco Grey Lynn
GPC Asia Pacific LTD
10.2010 - 03.2012
Sales Rep Repco Onehunga / Grey Lynn
GPC Asia Pacific LTD
04.2007 - 10.2010
No Degree - Bursary And University Entrance
Onehunga High School
Bachelor of Science - Chemistry
Auckland University
3 Day Course - Key Account Management
University of Auckland
No Degree - Accounting
Harvard Online Business School