Summary
Overview
Work History
Education
Skills
Websites
Visa
Professionalcompetencies
Technologyskills
Relevanttraining
Citizenship
Professionalworkgapexplanation
Personal Information
References
Hobbies and Interests
Painting
Timeline
Generic

Mila Gavrilenko

Perth,WA

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

16
16
years of professional experience

Work History

Retail Store Manager

Harvey Furnishings
08.2023 - 06.2024
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Successfully managing clients’ proposals and drive them to sales
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
  • Approved regular payroll submissions for employees.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

LPG Plant Operational Manager

Elgas Limited
08.2021 - 08.2022
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Led cross-functional teams in the successful implementation of new systems and procedures.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets for multiple projects, ensuring timely delivery and cost control.
  • Conducted weekly production site safety checks, implementing preventive measures and safety protocols to mitigate risks and maintain a safe working environment
  • Effectively coordinated the delivery of LPG product in the region in collaboration with the scheduler, optimizing delivery logistics.

Assistant Manager

Country Road Group
03.2021 - 08.2021
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Generated insightful reports and analyzed data, expenses, and competition to identify opportunities for business growth and improvements.

Sale Assistant

Seed Heritage (Retail company)
02.2020 - 03.2021
  • Consistently achieving budget goals through strategic product placement, upselling techniques and exceptional customer service
  • Successfully managing online orders
  • Building lasting relationships with the customers by identifying customers’ needs, providing personalized recommendations and positive shopping experience
  • Prepared detailed end of the day and weekly reports that provided valuable insights into sales performance, stock levels and customer feedback.

Sales Consultant

L’Occitane
08.2019 - 01.2020
  • Met daily sales target by providing exceptional customer service and identifying upsell opportunities
  • Demonstrated strong communication skills and addressing customer inquiries over the phone, resolving issues promptly, and providing accurate product information to enhance customer experience and drive sales.

Tender Manager in Oil & Gas, Nuclear Industry

Engineering Company Design and Production of Pipelines
10.2010 - 10.2012
  • Successfully monitored trading platforms for relevant tenders, identifying profitable opportunities and maximizing bid success rates
  • Maintained a comprehensive and up-to-date tenders and accreditation register, ensuring compliance with regulatory requirements and streamlining the tender process
  • Prepared meticulous documents for various types of tenders in nuclear and gas industry (competition, auction, quotation, electronic bidding) in strict accordance with legal regulations on procurement procedures
  • Reviewed contractual terms and conditions with a sharp eye for detail, ensuring favorable outcomes
  • Collaborated effectively with production and technical departments to align on requested drawings and specifications, facilitating smooth project execution and delivery
  • Proactively requested and assessed documents, regulations, and drawings from subcontractors to validate their production capacity and suitability for project requirements
  • Maintained a high level of knowledge by staying updated on new government regulations, methodologies, and laws, ensuring adherence to the latest industry standards and best practices.

Project Junior Engineer in Mining Construction Industry

Head of Capital Construction Department, ALROSA
04.2008 - 07.2010
  • Conducted detailed analysis to determine the design and actual scope of work based on project documentation, ensuring accurate estimation of resources and cost projections in mining operations
  • Coordinated estimate documentation efficiently, aligning with project requirements and timelines to support successful mining project execution
  • Maintained meticulous records in the general work register and completed work register, facilitating transparency and accountability in project progress tracking
  • Developed comprehensive completed work specifications and certificates of completed works cost, detailing project milestones and cost breakdowns for accurate reporting
  • Verified material resources consumption volumes, optimizing resource utilization and minimizing wastage to enhance project efficiency
  • Managed the accumulative statement for the construction object, monitoring progress, identifying deviations, and implementing corrective measures as needed
  • Identified labor, materials, and time requirements accurately, enabling informed decision-making and resource allocation for smooth project operations
  • Prepared monthly cost reports, summarizing project expenses, cost variances, and financial performance metrics to support effective project management and budget control.

Education

Bachelor of Management - Management And Economic in Construction

Sate University of Architecture And Civil Engineer
Novosibirsk, Russia
07.2007

Skills

  • Customer Service
  • Strong multi-tasking
  • Problem-Solving
  • Retail Operations
  • Highly motivated
  • Decision-making skill
  • Dependable and reliable
  • Store maintenance
  • Staff Management
  • Hiring and Training
  • Store operations
  • Relationship building and management

Visa

AUS SCV

Professionalcompetencies

  • Customer Oriented
  • Sale Operations
  • Cross-Functional Leadership
  • Attention to details
  • Operational Management
  • Relationship building
  • Result Focused
  • Collaborative team player
  • Conflict resolution
  • Problem Solving
  • Mentorship & coaching
  • Reasoned decision-making
  • Professional work ethic

Technologyskills

  • Cin 7
  • Sales/Product/Merchandising training
  • Microsoft Suite
  • JSA
  • Windowwizard
  • Permit to Work
  • POS system
  • Intelex Report

Relevanttraining

  • Interior Design Introduction, Online Course, 2018
  • Risk Management, BOC, Auckland, NZ, 2021
  • Permit to Work (PTW), BOC, Auckland, NZ, 2021
  • BOC Gas Hazards, BOC, Auckland, NZ, 2021
  • BOC Office Hazards, BOC, Auckland, NZ, 2021
  • BOC Site Specific Induction, BOC, Auckland, NZ, 2021

Citizenship

NZ Citizen

Professionalworkgapexplanation

From 2012 and 2019, I deliberately took a planned career sabbatical to prioritize personal responsibilities, including focusing on family commitments, advancing my English language proficiency, and pursuing a formal study of Art and Philosophy with a focus on painting. During this time, I undertook several art projects and engaged in sales initiatives, further sharpening my artistic skills and exploring my passion for creativity. This period not only facilitated personal growth but also allowed me to cultivate a creative outlet that contributed to my overall development. In 2019, I reintegrated into the professional sphere with a heightened sense of purpose and enriched skill set, ready to embark on new challenges and opportunities.

Personal Information

  • Title: Manager in Construction
  • Driving License: Full Clear Driving Licence

References

On request

Hobbies and Interests

  • Oil and Watercolour Painting
  • Meditation

Painting

In my spare time I love to paint birds portraits, landscapes and still lifes in oil and watercolours. Some of my paintings were participated in exhibitions in New Zealand and sold overseas. 

Timeline

Retail Store Manager

Harvey Furnishings
08.2023 - 06.2024

LPG Plant Operational Manager

Elgas Limited
08.2021 - 08.2022

Assistant Manager

Country Road Group
03.2021 - 08.2021

Sale Assistant

Seed Heritage (Retail company)
02.2020 - 03.2021

Sales Consultant

L’Occitane
08.2019 - 01.2020

Tender Manager in Oil & Gas, Nuclear Industry

Engineering Company Design and Production of Pipelines
10.2010 - 10.2012

Project Junior Engineer in Mining Construction Industry

Head of Capital Construction Department, ALROSA
04.2008 - 07.2010

Bachelor of Management - Management And Economic in Construction

Sate University of Architecture And Civil Engineer
Mila Gavrilenko