I am a dedicated hardworking person who can offer exceptional assistance to the team. I have worked most of my life (started at an extremely young age).
I am friendly with a background of various skills from past and current employment.
I am always looking to expand my skillset and I am willing and eager to learn.
I am a very driven person and would like to learn more skills within your team.
Overview
24
24
years of professional experience
Work History
Receptionist
Specialist Psychiatry Services
11.2023 - Current
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Corresponded with clients through email, telephone, or postal mail.
Morisset Bakehouse
Admin Account Officer
09.2023 - Current
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Reduced invoice errors with thorough data entry and verification procedures.
Streamlined accounts payable processes for increased accuracy and faster payment turnaround times.
Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
Account Aspects
Accounts Officer
08.2023 - 11.2023
Managed accounts payable and receivable, ensuring prompt payment and accurate recordkeeping.
Oversaw payroll processing, ensuring employees received timely payments while maintaining compliance with applicable tax laws.
Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
Increased client satisfaction by providing timely and accurate financial reports.
Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
Maintained records by imaging invoices, debits, and credits.
Matched purchase orders with invoices and recorded necessary information.
Generated invoices upon receipt of billing information and tracked collection progress.
Maintained account accuracy by reviewing and reconciling checks monthly.
Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
Administrative Officer
Premium Bus Services
09.2022 - 08.2023
Streamlined office processes by implementing efficient administrative systems and procedures.
Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
Improved communication within the organization through regular updates on policies, procedures, and key events.
Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
Spearheaded process improvements that led to reduced operational costs while maintaining high-quality service delivery standards.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
Retail Shop Manager
Krust Bakery
01.2000 - 01.2015
Increased sales by implementing effective visual merchandising strategies and maintaining an appealing store layout.
Managed inventory to minimize stockouts and overstock situations, optimizing the balance between supply and demand.
Improved customer satisfaction by addressing their needs promptly and resolving complaints with professionalism and empathy.
Motivated team members through regular feedback, recognition, and coaching, resulting in higher employee engagement levels.
Developed strong relationships with vendors to ensure timely deliveries and favorable pricing on merchandise.
Streamlined payables and receivables processes by implementing efficient systems and software tools.
Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow.
Trained new employees on company-specific accounting software and procedures, increasing efficiency within the department.
Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
Education
Cert 4 Bookeeping & Accounting - Accounting Technology And Bookkeeping
Newcastle Tafe
Newcastle
12.2024
Year 10 Certificate -
Newcastle High School
Hamilton, NSW
12.2007
Skills
Office Management
Clerical Support
Travel Coordination
Bookkeeping
Scheduling
Administrative Support
Data Entry
File Management
Security Understanding
Customer/Client Relations
Telephone Skills
Verbal and Written Communication
Debt Collection
Languages
Vietnamese
Limited Working
Timeline
Receptionist
Specialist Psychiatry Services
11.2023 - Current
Morisset Bakehouse
Admin Account Officer
09.2023 - Current
Account Aspects
Accounts Officer
08.2023 - 11.2023
Administrative Officer
Premium Bus Services
09.2022 - 08.2023
Retail Shop Manager
Krust Bakery
01.2000 - 01.2015
Cert 4 Bookeeping & Accounting - Accounting Technology And Bookkeeping
Medical Office Manager at Renewed Foundations Mental Health Services / All Heart PsychiatryMedical Office Manager at Renewed Foundations Mental Health Services / All Heart Psychiatry