Tina Stackhouse
Merewether,NSW
Summary
I am a dedicated hardworking person who can offer exceptional assistance to the team. I have worked most of my life (started at an extremely young age).
I am friendly with a background of various skills from past and current employment.
I am always looking to expand my skillset and I am willing and eager to learn.
I am a very driven person and would like to learn more skills within your team.
Overview
24
24
years of professional experience
Work History
Receptionist
Specialist Psychiatry Services
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Morisset Bakehouse
Admin Account Officer
09.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Reduced invoice errors with thorough data entry and verification procedures.
- Streamlined accounts payable processes for increased accuracy and faster payment turnaround times.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
Account Aspects
Accounts Officer
08.2023 - 11.2023
- Managed accounts payable and receivable, ensuring prompt payment and accurate recordkeeping.
- Oversaw payroll processing, ensuring employees received timely payments while maintaining compliance with applicable tax laws.
- Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
- Increased client satisfaction by providing timely and accurate financial reports.
- Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
- Maintained records by imaging invoices, debits, and credits.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
Administrative Officer
Premium Bus Services
09.2022 - 08.2023
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Spearheaded process improvements that led to reduced operational costs while maintaining high-quality service delivery standards.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
Retail Shop Manager
Krust Bakery
01.2000 - 01.2015
- Increased sales by implementing effective visual merchandising strategies and maintaining an appealing store layout.
- Managed inventory to minimize stockouts and overstock situations, optimizing the balance between supply and demand.
- Improved customer satisfaction by addressing their needs promptly and resolving complaints with professionalism and empathy.
- Motivated team members through regular feedback, recognition, and coaching, resulting in higher employee engagement levels.
- Developed strong relationships with vendors to ensure timely deliveries and favorable pricing on merchandise.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
- Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow.
- Trained new employees on company-specific accounting software and procedures, increasing efficiency within the department.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
Education
Cert 4 Bookeeping & Accounting - Accounting Technology And Bookkeeping
Newcastle Tafe
Newcastle12.2024
Year 10 Certificate -
Newcastle High School
Hamilton, NSW12.2007
Skills
- Office Management
- Clerical Support
- Travel Coordination
- Bookkeeping
- Scheduling
- Administrative Support
- Data Entry
- File Management
- Security Understanding
- Customer/Client Relations
- Telephone Skills
- Verbal and Written Communication
- Debt Collection
Languages
Vietnamese
Limited Working
Timeline
Receptionist
Specialist Psychiatry Services
11.2023 - Current
Morisset Bakehouse
Admin Account Officer
09.2023 - Current
Account Aspects
Accounts Officer
08.2023 - 11.2023
Administrative Officer
Premium Bus Services
09.2022 - 08.2023
Retail Shop Manager
Krust Bakery
01.2000 - 01.2015
Cert 4 Bookeeping & Accounting - Accounting Technology And Bookkeeping
Newcastle Tafe
Year 10 Certificate -
Newcastle High School