Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tina Stackhouse

Merewether,NSW

Summary

I am a dedicated hardworking person who can offer exceptional assistance to the team. I have worked most of my life (started at an extremely young age).

I am friendly with a background of various skills from past and current employment.

I am always looking to expand my skillset and I am willing and eager to learn.

I am a very driven person and would like to learn more skills within your team.

Overview

24
24
years of professional experience

Work History

Receptionist

Specialist Psychiatry Services
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.

Morisset Bakehouse

Admin Account Officer
09.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Reduced invoice errors with thorough data entry and verification procedures.
  • Streamlined accounts payable processes for increased accuracy and faster payment turnaround times.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.

Account Aspects

Accounts Officer
08.2023 - 11.2023
  • Managed accounts payable and receivable, ensuring prompt payment and accurate recordkeeping.
  • Oversaw payroll processing, ensuring employees received timely payments while maintaining compliance with applicable tax laws.
  • Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
  • Increased client satisfaction by providing timely and accurate financial reports.
  • Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
  • Maintained records by imaging invoices, debits, and credits.
  • Matched purchase orders with invoices and recorded necessary information.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
  • Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.

Administrative Officer

Premium Bus Services
09.2022 - 08.2023
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Spearheaded process improvements that led to reduced operational costs while maintaining high-quality service delivery standards.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
  • Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.

Retail Shop Manager

Krust Bakery
01.2000 - 01.2015
  • Increased sales by implementing effective visual merchandising strategies and maintaining an appealing store layout.
  • Managed inventory to minimize stockouts and overstock situations, optimizing the balance between supply and demand.
  • Improved customer satisfaction by addressing their needs promptly and resolving complaints with professionalism and empathy.
  • Motivated team members through regular feedback, recognition, and coaching, resulting in higher employee engagement levels.
  • Developed strong relationships with vendors to ensure timely deliveries and favorable pricing on merchandise.
  • Streamlined payables and receivables processes by implementing efficient systems and software tools.
  • Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
  • Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
  • Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow.
  • Trained new employees on company-specific accounting software and procedures, increasing efficiency within the department.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.

Education

Cert 4 Bookeeping & Accounting - Accounting Technology And Bookkeeping

Newcastle Tafe
Newcastle
12.2024

Year 10 Certificate -

Newcastle High School
Hamilton, NSW
12.2007

Skills

  • Office Management
  • Clerical Support
  • Travel Coordination
  • Bookkeeping
  • Scheduling
  • Administrative Support
  • Data Entry
  • File Management
  • Security Understanding
  • Customer/Client Relations
  • Telephone Skills
  • Verbal and Written Communication
  • Debt Collection

Languages

Vietnamese
Limited Working

Timeline

Receptionist

Specialist Psychiatry Services
11.2023 - Current

Morisset Bakehouse

Admin Account Officer
09.2023 - Current

Account Aspects

Accounts Officer
08.2023 - 11.2023

Administrative Officer

Premium Bus Services
09.2022 - 08.2023

Retail Shop Manager

Krust Bakery
01.2000 - 01.2015

Cert 4 Bookeeping & Accounting - Accounting Technology And Bookkeeping

Newcastle Tafe

Year 10 Certificate -

Newcastle High School
Tina Stackhouse