ANGELA RONSISVALLE
Concord,NSW
Summary
Dedicated and detail-oriented Administrative and Customer Service Professional with a strong foundation in communication, planning, and prioritization. Backed by years of hands-on experience, I bring a proven track record of delivering exceptional service in dynamic environments. Adaptable and focused, I excel in managing multiple tasks concurrently, showcasing sharp decision-making abilities under pressure.
I thrive both independently and as a collaborative team member, possessing a self-motivated work ethic that drives success. Committed to continuous growth, I approach challenges with enthusiasm, embracing opportunities to learn and excel. Known for my reliability, positive attitude, and problem-solving skills, I am eager to contribute to team achievements and take on additional responsibilities.
Equipped with a current driver’s license and a passion for achieving excellence, I am poised to make valuable contributions to your team's success.
Overview
23
23
years of professional experience
Work History
Dental Reception/practice Manager
Macquarie Health Professionals
Macquarie, Centre
01.2018 - Current
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Trained interns and newly hired team members on office procedures and computer system.
- Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
- Maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
- Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
- Developed strategies for promoting practice''s services within the community, resulting in increased brand awareness and patient referrals.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Sales/Nursery Expert
David Jones
Macquarie, Centre
01.2016 - 09.2021
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Developed comprehensive product knowledge, enabling tailored solutions for the customers specific needs.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced store sales by creating visually appealing merchandise displays and window installations.
- Collaborated with visual merchandising team to execute creative store layouts that maximized product visibility and customer experience.
Director & Buyer
Home About Style
01.2012 - 01.2015
- Created and managed a lighting, home wares and stylist supply website
- Enhanced user experience by optimizing website layouts and navigation features.
- Increased web traffic by implementing effective SEO strategies and keyword research.
- Managed content updates, ensuring accurate information and consistent branding across all pages.
- Manage relationships and timelines for multiple styling supply contracts
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients and managed returns and exchanges according to company policy.
- Enhanced client satisfaction by providing personalized styling advice and exceptional service based on their needs and preferences leading to repeat business.
- Streamlined project execution by maintaining clear communication between clients, suppliers, and team members.
- Developed strong relationships with vendors to secure best pricing and availability on high-quality products.
- Drive sales and create campaigns including promotions to increase revenue
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Manage social media platforms for the website and increase brand awareness
- Boosted brand visibility by developing and implementing engaging social media campaign and created shareable content that resonated with followers
Sales , Assistant Store Manager and Store Manager
The Lighting Centre
Bella Vista, NSW
01.2001 - 07.2013
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Executed visual merchandising strategies to attract customers and drive sales.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
- Supported marketing initiatives by executing in-store promotions and events according to corporate guidelines.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
Education
Bachelor Of Business Admin. - Business Administration And Management
Australian Catholic University
Sydney, NSW02.2001
Diploma Of Business Studies - Business Administration And Management
TAFE
2000
Diploma of Advertising - Marketing
Macleay College
1999
High School Certificate - undefined
MLC Burwood
1998
School Certificate
PLC Sydney
1996
Skills
- Microsoft Office
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Xero
- Pages/Numbers
- Google platforms
- Records Management
- Mail Management
- Data Entry
- Multi-Line Phone Systems
- Office Management
- Project Management
- Staff Management
- Typing Proficiency
- Point of Sale Systems
- Practice Management Systems
- Accounts Payable and Accounts Receivable
- exceptional customer service skills
- Strong Oral and Written Communication Skills
- Highly developed Problem Solving and organisational skills
- Creative and innovative thinker
- Easy to get along with and able to work as part of a team
- Confident Leader
Working with children check
WWC2466272V
Timeline
Dental Reception/practice Manager
Macquarie Health Professionals
01.2018 - Current
Sales/Nursery Expert
David Jones
01.2016 - 09.2021
Director & Buyer
Home About Style
01.2012 - 01.2015
Sales , Assistant Store Manager and Store Manager
The Lighting Centre
01.2001 - 07.2013
Bachelor Of Business Admin. - Business Administration And Management
Australian Catholic University
Diploma Of Business Studies - Business Administration And Management
TAFE
Diploma of Advertising - Marketing
Macleay College
High School Certificate - undefined
MLC Burwood
School Certificate
PLC Sydney
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