EBIN BENNY
Wollongong,NSW
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
10
10
years of professional experience
Work History
System Admin Support Specialist, Senior
NEWFOLD DIGITAL
01.2021 - 06.2024
- SLA/CSAT Monitoring
- Floor Management
- Handling escalation cases (social media escalation and internal)
- Prepare Technical documentation (confluence page )
- Gives training on Linux to end users
- Co-ordinating with monitoring and security team to ensure system uptime, performance and security
- Managing Linux VPS and Dedicated servers under EIG
- Mainly dealing with retail customer servers (Hostgator, Bluehost, Bigrock)
- Monitoring servers and services round the clock
- Server security audit script
- Abuse case handling (Bluehost)
- Cross-platform migration (Plesk to Cpanel, cpanel to Plesk and non control panel servers)
- Configuring and maintaining web servers like Apache, Nginx, LiteSpeed etc
- Web server and MySQL tweaking for its best performance
- Maintaining a backup of production servers using Acronics backup
- Installing Acronis agents and configurations
- Maintaining incident tracker
- Mainly deals with WHM/cPanel servers
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Bash Scripting
- Reduced downtime for clients by proactively identifying potential system vulnerabilities and implementing corrective measures
- Streamlined support procedures for quicker response times, resulting in higher client retention rates
- Communicated with clients to verify roots and causes of computer/server problems
- Installed malware to protect software from virus and cyber attacks
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance
SR. LINUX SERVER ADMINISTRATOR
VIPOINT SOLUTIONS PVT LTD
01.2016 - 01.2021
- Managing Linux-based servers
- Identifying performance bottlenecks and fine-tuning of Linux
- Servers
- 24x7 end-user support via ticketing system with 15-minute SLA
- Highly experienced in ticketing systems like WHMCS and nocworx
- Monitoring servers and their services using company owned custom monitoring script/tool in Python and taking proactive measures when problems arise
- Security hardening with custom firewall rules (Iptables)
- Experience in firewall tools like CSF and
- APF
- Mainly deals with WHM/cPanel servers
- Migration expert (cpanel to plesk, and non-control panel migrations)
- Knowledge in Cloud Linux and Kernelcare technologies (cloudlinux, kernel care installation)
- Automation of repetitive tasks using Bash Scripting and CronJobs
- Virtualization using OpenVZ, and KVM: Managed many Linux nodes with OpenVZ, KVM virtualization technology
- Configuring and maintaining web servers like Apache, Nginx, LiteSpeed etc
- Web server and MySQL tweaking for its best performance
- Maintaining backup of production servers using R1Soft
- Assistance for users in installation, configuration and troubleshooting CMS like WordPress
- Joomla, Magento etc
- Operated server management tools for patching, monitoring and backup activity
- Checking log files, systems and network traffic to identify improvement opportunities
- Owned support tickets using IT management system Impulse for assigning and escalating
- Carried out thorough systems reviews to evaluate functions and advise on improvement strategies.
SERVER ADMIN
MYLOTH TECHNOLOGIES Kerala
07.2015 - 01.2016
- Server technology, SQL server, IIS, Apache etc
- Maintenance of MYSQL servers, notifying and disabling abusers
- Configuring Linux servers such as Redhat,CentOS and installing and compiling applications as per Customer's needs
- Configuring mail clients such as Outlook and Thunderbird
- Maintenance of webmail packages such as Squirrel mail, Roundcube mail and Webmail
- Troubleshooting Script issues
- Upgrading applications such as Wordpress, Joomla, Opencart, and Owncloud as per Customer's request
- Performs backup of SQL, MYSQL databases and also full user account in both Linux and windows server
- Handle service alerts and DDOS attacks and server monitoring in case of instability
- Maintenance of Mail Servers, notifying and disabling abusers and dealing with Spam Outbreaks
- Maintenance of both sql and mysql servers, notifying and disabling abusers
- Configuring Hyper V, Resizing virtual hard disk
- Exporting, Backup and Restoring of Virtual Machine using Hyper V
- Experience with Microsoft Exchange Server 2010/2013
- Managing and Troubleshooting backup and restore on Window Server 2012
- Configuration and installation of Hmailqserver and Exchange server for Microsoft Windows platform
- Monitoring of online systems "Windows/Linux Servers" to ensure stability, quality of service and correction of any crucial service errors on all of the shared and Dedicated Windows Servers and VPS's
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels
- Working on Support tickets regarding customer issues/queries on Linux, Cpanel, Mysql, Windows
- Restoring the files and databases using R1 soft backup manager
LINUX ADMINISTRATOR
SOFTEN TECHNOLOGIES
03.2014 - 07.2015
- Installation and configuration of Linux systems
- LAMP configuration
- OS like Redhat, centOS, Ubuntu installation and maintains
- Providing technical assistance to end users
- Core Qualifications
Education
AWS Certified Solutions Architect – Associate, CERTIFICATION ID: 11RR92TCV1R1QS9R -
2023
Bachelor of Technology - Electronics and Communication Engineering
MG University
2013
- RHCSA, RHCE, CMS, BIG FRAME TECHNOLOGIES, CERTIFICATION ID: 130-226-772 -
2013
Skills
- LINUX ADMINISTRATOR SKILLS
- Zabbix/Nagios and installation and Configuration
- User and Group Policy
- Mysql management and monitoring
- FTP server configuration
- User and Group management
- Managing file systems and partitions and
- Logical volume management
- Disk management
- File system checking
- Mail queue management
- Cpanel/Plesk management
- IPtables and firewall management
- Performance monitoring
- Troubleshooting and maintaining website
- Scripts such as CMS
- Server Hardening/Health check
- AWS
- Azure
- MongoDB
- Superior communication and problem-solving
- Docker
HARDWARE TECH SKILLS
- Printer installation
- SSD installation
- OS installation
- LAPTOP battery replacement
- Motherboard configuration
- RAM installation
- WIFI card installation
- RACK Server installation
- Apache web server troubleshooting
- DNS server configuration
- (Symlink attack, DDoS, vulnerabilities
- Checking)
- Performance monitoring and tuning
- Installation & configuration of other Linux
- Variants
WINDOWS ADMINISTRATOR SKILLS
- Handling Hmail queues
- Plesk control panel
- Disk Management
- Firewall management
- Application pool management
Timeline
System Admin Support Specialist, Senior
NEWFOLD DIGITAL
01.2021 - 06.2024
SR. LINUX SERVER ADMINISTRATOR
VIPOINT SOLUTIONS PVT LTD
01.2016 - 01.2021
SERVER ADMIN
MYLOTH TECHNOLOGIES Kerala
07.2015 - 01.2016
LINUX ADMINISTRATOR
SOFTEN TECHNOLOGIES
03.2014 - 07.2015
AWS Certified Solutions Architect – Associate, CERTIFICATION ID: 11RR92TCV1R1QS9R -
Bachelor of Technology - Electronics and Communication Engineering
MG University
- RHCSA, RHCE, CMS, BIG FRAME TECHNOLOGIES, CERTIFICATION ID: 130-226-772 -
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