Theresa Nguyen
Springvale South,VIC
Summary
Experienced retail sales professional adept at managing transactions, cash handling, register operation, and merchandise arrangement in fast-paced settings. Known for effectively addressing customer inquiries, needs, and concerns to ensure high satisfaction levels.
Overview
7
7
years of professional experience
Work History
Sales Associate
UNIQLO
03.2021 - Current
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed inventory by rotating stock and replenishing shelves to uphold product availability and store presentation.
- Helped achieve monthly sales targets consistently (95%) by implementing effective sales strategies and maintaining high levels of product knowledge.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new staff members (approximately 5 per week during hiring season) on company policies, product information, and sales techniques for smooth integration.
- Enhanced visual appeal and boosted sales by creating attractive product displays.
- Demonstrated leadership skills by motivating and inspiring coworkers.
Disaster Response Project Intern
RMIT University, Melbourne City Campus
08.2020 - 11.2020
- Represented VACRO (Victorian Association For The Care and Resettlement of Offenders).
- Managed multiple tasks adeptly and met deadlines consistently during the internship.
- Developed strong relationships with stakeholders, ensuring clear communication of expectations and objectives.
- Helped develop recommendations and strategies to enhance VACRO's services and mitigate service disruptions.
Crew Member
McDonald's
12.2016 - 01.2018
- Provided training for new hires on tasks and customer service.
- Greeted customers promptly and took orders to ensure efficiency.
- Demonstrated exceptional multitasking abilities while managing multiple orders (up to 100) during busy shifts without compromising quality or service standards.
- Worked front counter, drive-thru and other areas.
- Managed cash transactions accurately, ensuring proper handling of payments.
Education
Bachelor of Criminal Justice -
RMIT University
Melbourne, VIC11.2020
Skills
- Reliability and punctuality
- Team Leadership
- Product Knowledge
- Customer Service
- Resilience Under Pressure
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Merchandise Restocking
- Quick Learner
- Staff Training
- Retail Sales
- Merchandising and Display
Languages
Vietnamese
Native or Bilingual
Timeline
Sales Associate
UNIQLO
03.2021 - Current
Disaster Response Project Intern
RMIT University, Melbourne City Campus
08.2020 - 11.2020
Crew Member
McDonald's
12.2016 - 01.2018
Bachelor of Criminal Justice -
RMIT University