Giles Willing
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
Work History
Business Analyst
Australian Taxation Office
06.2023 - Current
- Daily, weekly and monthly report collation distribution to the FEx and CAS Executives.
- Analysis for FEx reporting data to identify areas of improvement.
- Ad-Hoc reporting requirements
Team Leader - Service Delivery
Australian Taxation Office
01.2023 - 02.2023
- Facilitate staff coaching sessions to discuss current performance and address areas of improvement.
- Manage ad-hoc escalation queue coverage needs of the time and changes to work types completed.
- Oversee staff leave and attendance requirements.
- Contribute to Frontline Excellence leadership meetings to share insights as to emerging trends within the network.
- Chair weekly team meetings to share corporate messages and information.
Service Delivery Specialist
Australian Taxation Office
07.2022 - 01.2023
- Providing technical support to Frontline staff using my specialised knowledge of myGovID and RAM.
- Management and resolution of Internal Technical Support InfoPath forms.
- SMART validation.
- Reporting to APS5 Hub and local Frontline Excellence APS4 team on new trends and emerging issues.
IT Project Engineer
Australian Taxation Office
12.2019 - 04.2022
- Provide technical support to Frontline staff assisting clients with their myGovID & RAM transition.
- Complaints management & resolution for myGovID & RAM.
- Work closely with myGovID & RAM subject matter experts and provide guidance on future features.
- Statistical reporting to Digital Identity executive team.
Education
High School Diploma -
Flinders University
Adelaide, SA01.2021
Skills
- Leadership
- Performance Management
Accomplishments
- Supervised team of [Number] staff members.
Timeline
Business Analyst
Australian Taxation Office
06.2023 - Current
Team Leader - Service Delivery
Australian Taxation Office
01.2023 - 02.2023
Service Delivery Specialist
Australian Taxation Office
07.2022 - 01.2023
IT Project Engineer
Australian Taxation Office
12.2019 - 04.2022
High School Diploma -
Flinders University
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