Allison Moodie
Engadine,NSW
Summary
Accomplished Customer Service Coordinator with over 10 years of experience, including a pivotal role at ISS FACILITY SERVICES, where I significantly enhanced client satisfaction through high-quality service delivery. Expert in operations management and customer service, I excel in effective communication and team collaboration. Skilled in MS Office and database management, my approach has consistently improved operational standards and client relations.
Overview
12
12
years of professional experience
Work History
Facilities Coordinator
ISS FACILITY SERVICES
04.2019 - 02.2024
- Enhanced client satisfaction by consistently delivering high-quality cleaning services on a daily basis.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Manage all stock & equipment.
Operations Service Coordinator
GROSVENOR ENGINEERING GROUP
05.2016 - 12.2018
- Proficiently managed a high volume of incoming work order requests across multiple platforms including email, call centre, and mobile phone.
- Liaising with internal and external technicians, subcontractors and stakeholders for allocation of work orders, raising frequent purchase orders.
- Manage our national after-hours emergency call centre system, raising and allocating all emergency call outs in a timely manner, overseeing our technicians and/or subcontractors arrive promptly to rectify and resolve any issues and repairs.
Corporate Sales/Service Consultant
NSW & QLD CATERING SERVICES
08.2012 - 04.2016
- Handle a high volume of enquires via our call centre, emails, fax and corporate companies, providing detailed information on our services, products & procedures.
- Specialise in coordinating all major event bookings for our key national/international companies.
- Process bookings and orders within time frames.
- Process cash, EFT, credit card payments and reconcile each account accurately.
Education
CPP30316 Certificate 111 - Cleaning Operations
The DANIELS ASSOCIATES of Australasia
Sydney, NSW08.2022
Diploma in Beauty Therapy - Beauty Therapist
The Gre College For Scientific Beauty Culture
Rockdale, NSW12.2003
Skills
- 10 Years of Experience
- College Education
- Excellent Communications Skills
- Team Player
- Positive Attitude
- Reliable
- Exp Data base, MS Office
- Excel, Word
- Typing Skills
Timeline
Facilities Coordinator
ISS FACILITY SERVICES
04.2019 - 02.2024
Operations Service Coordinator
GROSVENOR ENGINEERING GROUP
05.2016 - 12.2018
Corporate Sales/Service Consultant
NSW & QLD CATERING SERVICES
08.2012 - 04.2016
CPP30316 Certificate 111 - Cleaning Operations
The DANIELS ASSOCIATES of Australasia
Diploma in Beauty Therapy - Beauty Therapist
The Gre College For Scientific Beauty Culture
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