Mia Henderson
Brisbane,QLD
Summary
Driven professional with extensive experience in the beauty and hospitality sectors, notably at Laser Clinics Australia. Excelled in team management and quality customer service, achieving sales goals and enhancing client satisfaction. Demonstrated initiative and professional appearance, skillfully balancing high-volume tasks with superior service standards. Proven track record in cleanliness and sanitation, contributing to a safe and welcoming environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Beauty Therapist
Laser Clinics Australia
06.2023 - Current
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Trained new staff in product knowledge and customer service protocols.
Hospitality Worker
Beefy's
05.2016 - 08.2023
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Trained new staff members on proper customer service and hospitality policies.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enforced policies and procedures to increase efficiency.
Beauty Therapist
Pure Aqua Day Spa
09.2020 - 01.2023
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Maintained counter and display areas for cleanliness and organization.
- Followed up with customers to increase satisfaction with purchases and services.
Education
Diploma - Beauty Therapy
EarthSentials
Brisbane, QLD11.2020
High School Diploma -
Grace Lutheran College
Rothwell, QLD11.2020
Skills
- Food and Beverage Service
- Team Management
- Quality Customer Service
- Cleanliness and sanitation
- Sales expertise
- Stress Resistant
- Initiative
- Company policy adherence
- Professional Appearance
- Organization and Multitasking
Certification
- Cardioplumony Resuscitation (CPR) Certificate
Fluid First Aid
- Basic Emergency Life Support Certificate
Fluid First Aid
- Provide First Aid Certificate
Fluid First Aid
- Blue Card
Blue Card Services
- Laser and Intense Pule Light Safety Course Certificate
Australian Institute of Adult Education
Timeline
Senior Beauty Therapist
Laser Clinics Australia
06.2023 - Current
Beauty Therapist
Pure Aqua Day Spa
09.2020 - 01.2023
Hospitality Worker
Beefy's
05.2016 - 08.2023
Diploma - Beauty Therapy
EarthSentials
High School Diploma -
Grace Lutheran College
- Cardioplumony Resuscitation (CPR) Certificate
Fluid First Aid
- Basic Emergency Life Support Certificate
Fluid First Aid
- Provide First Aid Certificate
Fluid First Aid
- Blue Card
Blue Card Services
- Laser and Intense Pule Light Safety Course Certificate
Australian Institute of Adult Education
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