Melanie Baker
Cooktown,QLD
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Sovereign Resort Hotel
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Engagement Officer
My Pathway
09.2021 - 02.2023
- Fostered strong client relationships through consistent communication.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Enhanced the company''s reputation by ensuring a positive candidate experience throughout the entire recruitment process.
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
Medical Receptionist
Cooktown Medical Centre
08.2018 - 06.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Education
Senior Certificate -
Caloundra State High School
Caloundra, QLD11.1991
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
Timeline
Administrative Assistant
Sovereign Resort Hotel
03.2023 - Current
Engagement Officer
My Pathway
09.2021 - 02.2023
Medical Receptionist
Cooktown Medical Centre
08.2018 - 06.2021
Senior Certificate -
Caloundra State High School
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