ABU SUFIAN SIFAT
Guildford,NSW
Summary
A dedicated, team-oriented customer service specialist looking for a fast-paced, upbeat challenging position to leverage my skills and experience in this industry and achieve results on a cross-functional team.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Cravings Café
01.2023 - 12.2023
- Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
- Increased client satisfaction by streamlining business processes and implementing innovative solutions.
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
- Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanour.
Customer Service Representative
Café Cherry Drops
04.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Master of Business Analytics -
Macquarie University
BBA - Finance
North South University
Skills
- Attention to details
- Verbal communication
- Adaptability
- Customer-focused
- Multi-tasking
- Sales driven
- Teamwork
- Organized
- Problem solving
- Approachable
Timeline
Customer Service Executive
Cravings Café
01.2023 - 12.2023
Customer Service Representative
Café Cherry Drops
04.2020 - 06.2022
Master of Business Analytics -
Macquarie University
BBA - Finance
North South University
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