Maddison Wickstein
Clontarf,QLD
Summary
Professional Customer Specialist motivated to provide the highest quality customer experience. Strong administrative and organizational skills. Dedicated to ensuring company goals are met whilst increasing customer satisfaction and retention through efficient and accurate problem solving. Hard-working team player who is eager to support company growth.
Overview
9
9
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank Of Australia, CBA
12.2022 - Current
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Streamlined loan application processes for faster approvals and quicker fund disbursements.
- Reduced processing errors by implementing strict quality control measures in daily operations.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Opened new accounts and made changes to existing accounts.
- Supported tellers by processing transactions involving QuickCash Bags, Cashier Chqs and general banking.
- Helped customers prepare documents required to complete transactions and process requests, eg - Home Loans, Car Purchases, Business Accounts.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Helped customers migrate into digital banking.
- Ensured all customers understand fraud/scam risk in current climate.
Retail Assistant
Ally Fashion
12.2021 - 12.2022
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Managed 'flip' timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Logged reports, expenses, receipts and sales documents into digital database.
- Used POS system to process sales, returns, online orders and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change and storing gift cards.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Stocked merchandise, arranging according to size or color.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Receptionist/Assistant
Sweet And Classy Spas
09.2017 - 07.2018
- Prepared documentation and reports for office meetings, distribution and filing.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Drafted professional letters and marketing to support business objectives and growth , as well as cold calling local business'.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures, as-well as assist aestheticians and therapists in setting up rooms and stations with supplies.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked
- Decorated and set tables in accordance with party themes and age groups.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Customer Service & Sales Officer
Century Yuasa Batteries
02.2015 - 08.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating a welcoming, positive experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Answered constant flow of customer calls and emails with minimal wait times.
- Produced weekly/monthly reports using Excel.
- Completed data entry tasks with accuracy and efficiency.
- Maintained inventory by checking stock to determine inventory levels, ordering products, expediting orders and verifying receipts.
- Coordinated and scheduled weekly & monthly meetings and conferences, setting up room arrangements and audio-visual requirements, preparing documents and arranging any hotel accommodations.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Coordinated travel arrangements for Service staff & State Managers securing transit and lodging accommodations.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Provided quotes, processed sales orders and sent invoices to customers.
Education
Diploma - Specialised Makeup
Australian Institute Of Creative Design
Fortitude ValleySkills
- Problem-Solving
- Interpersonal Communication
- MS Office
- First Aid/CPR
- Organization and Time Management
- Attention to Detail
- Clerical Support
- Customer Service
Timeline
Customer Banking Specialist
Commonwealth Bank Of Australia, CBA
12.2022 - Current
Retail Assistant
Ally Fashion
12.2021 - 12.2022
Receptionist/Assistant
Sweet And Classy Spas
09.2017 - 07.2018
Customer Service & Sales Officer
Century Yuasa Batteries
02.2015 - 08.2017
Diploma - Specialised Makeup
Australian Institute Of Creative Design
Similar Profiles
Akash PurohitAkash Purohit
Manager - Cloud & Emerging Risk and Controls at Commonwealth Bank of Australia, CBAManager - Cloud & Emerging Risk and Controls at Commonwealth Bank of Australia, CBA
SHAALINI SELVARAJSHAALINI SELVARAJ
Senior Systems Engineer at Commonwealth Bank of Australia (CBA)Senior Systems Engineer at Commonwealth Bank of Australia (CBA)
William SinWilliam Sin
Customer Service Specialist at Commonwealth Bank of Australia, CBACustomer Service Specialist at Commonwealth Bank of Australia, CBA
JULIAN NARAYANJULIAN NARAYAN
Customer Relations Specialist at Commonwealth Bank Of Australia, CBACustomer Relations Specialist at Commonwealth Bank Of Australia, CBA
Debbie JonesDebbie Jones
Member at Metro North Clinical CouncilMember at Metro North Clinical Council