CHARLOTTE JOEL

• Assisted customers with product selection, returns, and checkout support
• Processed transactions accurately using point-of-sale systems and cash handling procedures
• Resolved customer inquiries with clear communication and prompt service
• Supported daily store opening and closing tasks, including tidying and register setup

• Acted as a key client contact, responding to requests, questions and changing needs and maintaining strong professional relationships.
• Led client calls, workshops and presentations, adapting communication style to different audiences and explaining complex information clearly.
• Managed multiple projects and stakeholders simultaneously, prioritising competing deadlines and maintaining accurate records.
• Identified issues, coordinated next steps and kept projects moving in a fast-paced, deadline-driven environment.
• Managed project information, participant details, schedules, costings and documentation with strong attention to detail.
• Liaised with clients, suppliers, international partners and internal teams to resolve queries and ensure smooth delivery.
• Analysed qualitative and quantitative findings to translate insights into actionable recommendations.

• Handled questions, concerns and complaints calmly and diplomatically.
• Recorded arrivals accurately, issued vaccine cards, managed office supplies and completed weekly stocktakes.
• Worked closely with upper management on new clinic processes.
• Scheduled contractors, staff, and deliveries to maintain smooth on-site activity.

• Identified new sourcing channels, increasing applications by 40% and halving the application timeframe.
• Conducted phone screenings to assess experience, availability, and role alignment.
• Coordinated interview scheduling with hiring managers and candidates to maintain efficient recruitment flow.
• Screened resumes and applications to match candidate qualifications with role requirements.
• Sourced candidates through job boards, LinkedIn, and referrals to build qualified talent pipelines.

• Managed reservations diary, maintaining accurate table allocations and booking notes across busy service periods.
• Confirmed room, rate, and availability details while resolving guest questions promptly.
• Processed modifications, cancellations, and special requests in compliance with property policies.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Grade: 2:1