Matthew Conroy

Leadership:

• Coached and mentored individual and manager teams (up to 450+), fostering a culture of learning.
• Led a team of 40 managers and 350+ staff across 11 restaurants with inspiring leadership and motivational skills, fostering a high-performance environment.
• Mentored franchisees, providing valuable advice and guidance to help them reach their goals.

Training & Development:

• Designed and delivered training programs on operations, Agile methodologies, and soft skills.
• Pioneered industry training system, boosting staff onboarding efficacy by 30%.

Operational Efficiency:

• Implemented strategic initiatives like SOPs, QRCs, and training manuals, improving process adherence and resource allocation by 25%.
• Achieved a combined 15% reduction in operational and supply chain costs through expert negotiation.

Project Management:

• Delivered intricate projects flawlessly, meeting deadlines and budgets.

Risk Management:

• Implemented effective risk management strategies, mitigating operational risks and ensuring safety.

Technology Adoption:

• Demonstrated proficiency in using technology tools and systems to elevate operational skills and efficiency.

Leadership & Development:

• Mentored and coached teams, leading to increased engagement and satisfaction.
• Delivered training workshops on new policies and procedures. Operational Excellence:
• Championed policy changes with impressive communication, driving a 10%+ annual revenue increase.
• Utilized Agile & Kanban boards to streamline processes, reducing bottlenecks by 10%.
• Collaboratively improved operations, saving $161,000 annually.
• Streamlined departmental operations and strengthened financial controls.

Performance Improvement:

• Elevated store ranking from 1024th to 214th nationally through leadership and motivation.
• Customer Focus: Cultivated a customer-centric approach, leading to increased satisfaction and repeat business.

Efficiency & Scheduling:

• Mastered staff scheduling, guaranteeing seamless service and fostering employee and customer satisfaction

Leadership & Team Development:

• Led and motivated teams of 50 managers and 650+ staff, fostering collaboration and continuous learning.
• Implemented Agile practices (stand-up meetings, sprint planning) for improved efficiency and responsiveness.
• Coached and mentored individuals, identifying strengths and facilitating career advancement (management promotions).

Operational Excellence:

• Managed gross profit, financial controls, inventory, and customer service.
• Utilized data analysis to create best practices, optimize capacity, and enhance efficiency.
• Implemented strategic initiatives for cost reduction, asset value maximization, and stringent control measures.
• Contributed to policy development and actively participated in new product trials.

Additional Highlights:

• Achieved top 1% ranking for 2 restaurants, demonstrating operational excellence.
• Part of the team launching McCafe in New Zealand, showcasing commitment to innovation and market expansion.
• Proactively maintained environmental health and safety compliance.