DAVINA CLAIRE
Rockbank,VIC
Summary
10 + years experience ranging from Customer Service Management, to Customer Service Supervision, ive worked for both coles and woolworths, i have full store knowledge of the different departments. ive worked in Online, Deli, Fresh Produce, Night Fill, Grocery, Checkouts, Self Serve, Cigarette counter and more. Im reliable, hard working, determined and also fun to be around. Ive also worked in Fast Food.
Wanting FULL TIME or PART TIME work please i have a great availability and would be an asset to the store.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ASSISTANT CUSTOMER SERVICE MANAGER
WOOLWORTHS
07.2022 - 12.2022
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Implemented and developed operational standards, policies and procedures
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Conducted quality, timely performance feedback and performance appraisals
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Led and directed team members on effective methods, operations and procedures
- Developed training modules and documentation to train staff
- Represented business in marketplace and developed relationships with key accounts to promote and market business.
CUSTOMER SERVICE SUPERVISOR
WOOLWORTHS
11.2021 - 07.2022
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Implemented and developed operational standards, policies and procedures
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Conducted quality, timely performance feedback and performance appraisals
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Led and directed team members on effective methods, operations and procedures
- Developed training modules and documentation to train staff
- Represented business in marketplace and developed relationships with key accounts to promote and market business.
CUSTOMER SERVICE CASHIER
COLES
01.2017 - 05.2019
- Operated cash register and POS to process sales transactions and handle payments
- Counted cash drawers at beginning of shifts to verify correct amounts
- Provided product information and resolved concerns to assist customers
- Supervised others and provided on-the-job training
- Arranged and replenished displays and merchandise racks to maintain store appearance
- Worked with coworkers to complete tasks.
ASSISTANT STORE MANAGER
HUNGRY JACKS
05.2014 - 03.2019
- Provided efficient and courteous service to customers at all times
- Coached employees on customer service and selling techniques
- Built employee knowledge with training and mentoring
- Directed employee tasks and time management, improving customer experiences
- Highlighted sale items and promotions with proper signage and displays
- Taught loss prevention practices and policies to minimize shrink
- Provided performance feedback and coaching to employees
- Prepared staff work schedules and assigned specific duties
- Demonstrated and supported continuous improvement and growth mindset
- Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations.
Education
HIGH SCHOOL DIPLOMA -
BLUE HILLS COLLEGE
NSW, NSW11.2011
Skills
- Delivery Procedures
- Accurate Money Handling
- Loss Prevention Goals Monitoring
- Product Knowledge
- Providing Feedback
- Online Systems
- Team Goals
- Cash Counting
- POS Inventory System Operation
- Bagging and Packaging
- Cash Register Systems
- Serve Customers
- Restock Shelves
Certification
- Cert II in Retail, Make-up & Skin Care
- White Card
- Responsible Service of Alcohol
- Responsible Gambling Services
- Full Victorian Open Drivers License
Timeline
ASSISTANT CUSTOMER SERVICE MANAGER
WOOLWORTHS
07.2022 - 12.2022
CUSTOMER SERVICE SUPERVISOR
WOOLWORTHS
11.2021 - 07.2022
CUSTOMER SERVICE CASHIER
COLES
01.2017 - 05.2019
ASSISTANT STORE MANAGER
HUNGRY JACKS
05.2014 - 03.2019
HIGH SCHOOL DIPLOMA -
BLUE HILLS COLLEGE
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