Jayde Gibson

Work History

September 2022 - Present

John McGrath Auto Group – Phillip

Service Receptionist/ Sales Receptionist/ Registration Clerk

Responsibilities:

· Responsible for addressing all in-person, phone, and email inquiries, tailoring communication style and technical language to meet the complexity of each enquiry.

· Maintain the shared mailbox, expertly filing, delegating, prioritising and responding to communications effectively.

· Maintain dealership CRM with a high attention to detail.

· Create and build customer relationships as the first point of call for the business.

· Expertly manage vehicle service bookings, aiming to anchieve optimal scheduling and customer satisfaction.

· Lead the coordination of aftermarket services across all branches, ensuring seamless operations and customer satisfaction.

· Oversee all registration and warranty processes for the Phillip site, ensuring compliance and efficiency.

· Perform a variety of administrative duties to support smooth office operations, demonstrating versatility and reliability.

• Efficiently managed daily phone calls and emails, addressing enquiries and directing communications to appropriate staff.
• Coordinated seamlessly with team members, clients, and stakeholders to ensure effective communication and project follow-through.
• Oversaw the procurement and distribution of office supplies, ensuring uninterrupted operations.
• Handled complex quotation processes, from enquiry to job creation, by meticulously gathering and entering data into multiple databases.
• Digitized and organized archival files, improving document accessibility and management.
• Maintained and updated databases with precise job details, ensuring accurate information flow to warehouse staff.
• Communicated essential information, such as certificates and layouts, to customers promptly.
• Verified and approved job invoices, ensuring accuracy and compliance before finalizing.

Facilitated efficient and timely communication with vendors and stakeholders, ensuring seamless daily interactions.

Oversaw the daily operations of the office, ensuring a smooth and productive work environment.

Assisted with financial tasks, including daily reconciliations and monthly target forecasting, contributing to accurate financial management.

Delivered comprehensive secretarial services, including word processing, travel and accommodation bookings, record filing, correspondence management, office stationery replenishment, and equipment maintenance.

Supported the Administration Officer and effectively maintained all daily duties in her absence, ensuring continuity of operations.