Deanna Grossi
Melbourne,VIC
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
15
15
years of professional experience
Work History
Opperatsions Supervisor
McDonalds
08.2023 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Increased profit by streamlining operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Restaurant Manager
Mcdonalds
11.2009 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
Legal Assistant Intern
Melbourne Legal Chambers
03.2018 - 09.2018
- Scanned, converted, and organized records into electronic format with consistent naming convention.
- Expedited completion of routine tasks by implementing efficient administrative procedures such as scheduling appointments, managing calendars, and coordinating travel arrangements for attorneys.
- Facilitated client meetings, taking detailed notes to ensure accurate record-keeping and follow-up actions.
- Assisted in trial preparation, organizing exhibits and witness lists for optimal efficiency during proceedings.
Education
Bachelor of Business Management -
Deakin University
11.2022
Major - People Management
Deakin University
Melbourne, VIC11-2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Strategic planning
- Operations management
- Relationship building
- Priority management
- Conflict resolution
- Business development
Timeline
Opperatsions Supervisor
McDonalds
08.2023 - Current
Legal Assistant Intern
Melbourne Legal Chambers
03.2018 - 09.2018
Restaurant Manager
Mcdonalds
11.2009 - Current
Bachelor of Business Management -
Deakin University
Major - People Management
Deakin University
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