Sumeet Prasad
Redbank Plains,Australia
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals. Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Telstra Corporation
08.2024 - Current
- I am currently working as Assistant Store Manager since 01/08/2024 as an ongoing succession plan for training and development
- I manage store opening and closing daily
- Ensuring all end of day checklist is completed
- Closing of Store tills to ensure its balanced correctly daily
- Supervising Store consultants and guiding them with potential leads and sales in relation to any customer interactions
- Prospect and qualify new sales leads
- Schedule meetings and presentations with prospects
- Create, plan, and deliver presentations on company products
- Track all sales activities in company CRM system and keep current by updating account information regularly
- Communicate with customers and prospect product main points to appropriate departments
- Maintain a well-developed pipeline of prospects
- Develop strong, ongoing relationships with prospects and customers
- Coordinate with other team members and departments to optimize the sales effort.
- Analyzed sales data to identify trends, driving targeted merchandising strategies.
- Coordinated promotional events, increasing customer engagement and foot traffic.
- Collaborated with upper management on strategic initiatives for store growth and efficiency improvements.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Supervised daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff in product knowledge and sales techniques.
Sales and Service Consultant
Telstra Corporation
02.2022 - Current
- Delivered exceptional customer service by resolving inquiries and issues effectively.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Analyzed customer feedback to identify trends and drive improvements in service quality.
- Trained new consultants on products, services, and customer engagement strategies.
- Implemented streamlined processes that reduced response times for customer inquiries.
- Led initiatives to improve customer satisfaction scores through targeted service enhancements.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Senior Lending Specialist
Bank of South Pacific - BSP
01.2013 - 01.2022
- Ensure all the criteria are met for a successful application for Home Loans, Personal Unsecured and Secured Loans, Car Loans, Refinancing under respective categories
- Validate all cash count for Tellers, Vault and verification of any documentations within loans jurisdiction requested by the Branch Manager for the Branch
- Ensure customer satisfactions within the Banks Regulations
- Credit and risk assessments for investments, customer capability and character
- Background checks and condition assessments for loans
- Decision making in relations to approving any BSP task in terms of a fence-line documentation provided
- Accountabilities for deadlines, presentations, Branch events.
- General
- Evaluated loan applications to determine creditworthiness and risk factors.
- Collaborated with clients to assess financial needs and recommend appropriate lending solutions.
- Streamlined lending processes to enhance operational efficiency and reduce turnaround times.
- Developed training programs for junior staff on loan processing and compliance regulations.
- Analyzed market trends to inform strategic lending decisions and improve portfolio performance.
- Ensured adherence to regulatory guidelines throughout the lending process, mitigating compliance risks.
- Led cross-functional teams in implementing new loan management software, improving data accuracy.
- Mentored team members in best practices for customer service and relationship management within lending operations.
- Optimized underwriting processes for quicker loan approvals and enhanced customer experience.
- Mentored junior lending specialists, providing guidance on industry best practices and fostering professional development.
- Enhanced loan portfolio by implementing effective lending strategies and optimizing credit decisions.
- Consistently exceeded performance metrics by proactively managing pipeline activity and prioritizing tasks effectively.
- Achieved revenue targets by identifying new lending opportunities and expanding market penetration.
- Collaborated with cross-functional teams to develop tailored financial solutions for clients'' unique needs.
- Instituted robust monitoring systems to track loan performance, enabling timely interventions when necessary to mitigate risks or capitalize on opportunities.
- Established strong relationships with key business partners, promoting long-term growth and success.
- Developed comprehensive risk assessments to minimize potential losses and maintain profitability.
Customer Sales and Service Representative (CSSR)
MindPearl Call Centre
01.2012 - 01.2013
- Ensure customer satisfactory within the respective Weight Watchers U.K and Mind pearl regulations
- Provide meetings time, locations, durations and other additional meeting materials to customers via their request
- Provide all available information on the products, plans, promotional activates, adding membership to Weight Watchers program
- Being well-in-sync with electronic storing of WW customer data
- Be aware of Privacy UK Acts of Consumers
- Academic and above well-spoken English for clear communication for aged customers, multicultural, tourist customers.
- General
- Managed customer interactions, providing solutions and enhancing satisfaction.
- Collaborated with cross-functional teams to streamline service processes and improve efficiency.
Student Academic Services Officer
University of the South Pacific (USP)
01.2012 - 01.2013
- Provide the students with the Rules & Regulations of the University in their campus
- Advise of schedules in terms of their examinations, tuitions, classes scheduled
- Tuition students according to the Lecture number request
- Working well with the study-body in relations to the University's events calibrations.
- General
Statham residential Halls officer
University of the South Pacific (USP)
01.2011 - 01.2013
- Maintain good relations with all regional halls' students especially from Samoa, Tonga, U.S.A, Vanuatu, Solomon Islands and ensure all students have all the basic facilities in the halls during their stay and Monitor the well-being of over 100 regional students
- Organize quarter trips for students to visit around Fiji and learn about the Fijian culture
- Organize functions such as Dinner, sports and activities for the whole campus.
- General
Certificated Peer Conselling
University of the South Pacific (USP)
01.2012 - 01.2012
- Counselling to students in relations to University regulations such as: education workload, stress, relationship issues, time management, peer pressure counselling and any other issues conflicting with their studies on a high level
- Provide health/circle of life (daily living) education to scheduled classes.
- General
- Facilitated peer-led workshops on health and wellness topics, enhancing student engagement and awareness.
- Developed educational materials tailored to diverse student needs, promoting inclusivity and understanding.
- Collaborated with faculty to integrate peer education into curriculum, fostering a holistic learning environment.
- Organized community outreach events, strengthening connections between students and local health services.
Education
MBA - Business Administration and Management
Asia Pacific International College
Fortitude Valley, QLD07.2024
Master of Project Management -
University of Southern Queensland
Springfield06.2023
Postgraduate diploma - Management and business administration
University of The South Pacific
Fiji01.2018
Bachelor of Arts Degree - Management & Public Administration and Tourism Studies
University of the South Pacific
01.2013
Skills
- Excellent Numerical Skills
- Highly proficient in written and oral English
- Complete knowledge and monthly practice of First Aid
- Complete knowledge and monthly practice of a Fire Warden
- Highly proficient at multi-tasking and Time management
- Highly proficient in Microsoft office
- Highly proficient in planning, team management and working against deadlines
- Highly proficient to manage store inclusive of daily end to end task and staff management
- Business Development
- Customer Relations
- Records Management
- Operations Oversight
- Store Organization
- Team building and leadership
- Store opening and closing
- Attention to detail
- Team management
- Employee scheduling
- Hiring and training
- Mentoring and coaching
- Sales expertise
- Sales growth
- Business development
- Motivational techniques
- Systems and software expertise
- Regulatory compliance
- Inventory control
- Work Planning and Prioritization
- Staff Management
- Upselling and Cross Selling
- Sales Techniques
- Customer Service
- POS Systems Operations
- Flexible Schedule
- Problem-solving
- Customer service and engagement
- Retail operations
Accomplishments
- Certificate of Distinction in Australian Mathematics Competition Year 2005
- Certificate of Distinction in Australian Mathematics Competition Year 2006
- Certificate of Distinction in Fiji Mathematics Association Year 2006
- Certificate of High Distinction in Australian Mathematics Competition Year 2007
- Certificate of Credit in Fiji Mathematics Association Year 2007
- Certificate of Distinction in Australian Mathematicians Competition Year 2008
- Fiji Junior Certificate Examination 540/600
- Fiji School Leaving Certificate Examination 330/400
- Fiji Seventh Form Examination 297/300
- Best Student in Geography 2009
- Outstanding Student of the Year 2009
- Postgraduate Diploma in Commence: Management Public Admin (USP) Year 2018
- Certificate in Basic First Aid (Bank of South Pacific) Year 2018
- Primary Elements of Business Lending (Moody's Analytics - BSP) Year 2017
- Certificate of Completion in Value Based Selling (FNU - BSP) Year 2016
- Bachelor of Arts in Management & Public Admin and Tourism Studies (USP) Year 2013
- Certificate of Completion in Value Based Selling (FNU - BSP) Year 2013
- Certificate of Participation in Halls Fire Warden's Training (USP) Year 2011
- Certificated Peer Educator (USP) Year 2012
- Certificate in Peer Education: Adolescent Reproductive Health & Development Year 2009
Certification
- Certificate in Peer Education: Adolescent Reproductive Health & Development
- Certified OHS officer
- Certified First Aider
- Certified fire warden
- Primary Elements of Business Lending -Moody's Analytics
LANGUAGES
Bilingual in English and Hindi
(Highly proficient in oral speaking, Presentation and writing)
Native or Bilingual
Timeline
Assistant Store Manager
Telstra Corporation
08.2024 - Current
Sales and Service Consultant
Telstra Corporation
02.2022 - Current
Senior Lending Specialist
Bank of South Pacific - BSP
01.2013 - 01.2022
Customer Sales and Service Representative (CSSR)
MindPearl Call Centre
01.2012 - 01.2013
Student Academic Services Officer
University of the South Pacific (USP)
01.2012 - 01.2013
Certificated Peer Conselling
University of the South Pacific (USP)
01.2012 - 01.2012
Statham residential Halls officer
University of the South Pacific (USP)
01.2011 - 01.2013
Bachelor of Arts Degree - Management & Public Administration and Tourism Studies
University of the South Pacific
MBA - Business Administration and Management
Asia Pacific International College
Master of Project Management -
University of Southern Queensland
Postgraduate diploma - Management and business administration
University of The South Pacific