Tan Nguyen
Brisbane
Summary
Results-driven project and event operations professional with over a decade of experience delivering major infrastructure and event programs across government, sporting, and public sectors. Demonstrated success in managing complex projects, coordinating portfolios, and executing high-profile events with a strong focus on stakeholder engagement, procurement, and risk management. Skilled in collaborating across all levels of government and with cross-functional teams, with extensive experience in venue and infrastructure planning through key roles on the Gold Coast 2018 Commonwealth Games, NSW Government, and South Bank Corporation. Technologically proficient, with a strong grasp of digital tools and systems to support project coordination, governance reporting, and operational delivery in dynamic, high-pressure environments.
Overview
9
9
years of professional experience
Work History
Senior Event Planner
South Bank Corporation
11.2024 - Current
- Develop event concepts in collaboration with stakeholders and internal teams to deliver innovative experiences aligned with the Corporation’s strategic objectives.
- Coordinate end-to-end event planning and delivery, including logistics, scheduling, budgeting, permits, risk management, and client engagement.
- Manage event budgets in accordance with procurement policies, negotiating with suppliers to secure cost-effective, high-quality solutions.
- Oversee venue preparation and styling, ensuring safety, accessibility, and creative design elements enhance the overall event atmosphere.
- Partner with marketing and communications teams to create and implement promotional strategies across social media, digital channels, and partnerships to maximise attendance and engagement.
- Build and maintain strong relationships with sponsors, partners, and community groups while ensuring compliance with WH&S legislation and South Bank Corporation policies.
- Ensured compliance with local regulations by obtaining necessary permits and adhering to health and safety requirements for each event location.
Manager - Customer Experience and Corporate Events
Sydney Motorsport Park
04.2021 - 10.2024
- Leading the design, development and implementation of critical business intelligence initiatives and projects that contribute to strategic decision-making across the institution (e.g., conduct customer survey, analyse and provide recommendations to all functional areas to improve customer experience)
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Develop processes to enhance customer experience and provide solutions to all customers issues in a timely manner
- Coordinate internal projects and determining the best utilisation of resources to increase customer satisfaction
- Coordinate event specific supplier & contractor relationships including products & services sourcing, quoting, ordering, & delivering
- Oversee and manage all ticketing operational aspects as well as develop strategic plans for all events.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Event Operations & Logistics Coordinator (NYE and Australia Day)
NSW Department of Premier and Cabinet
11.2020 - 02.2021
- Coordinate and implement event operations and logistics including pre-event planning, onsite delivery, and post event evaluation.
- Support planning, timelines, and project plan milestones for NYE and Australia Day event
- Coordinate event specific supplier & contractor relationships including products & services sourcing, quoting, ordering, & delivering
- Establish and maintain relationships with key internal and external stakeholders
- Assist with the implementation of risk management and contingency procedures.
Assistant Customer Experience Manager (Event Operations)
Formula 1 Vietnam Grand Prix
02.2020 - 04.2020
- Manage the entire signage operations for the event
- Working with signage contractors to ensure delivery, installation and removal of signage is occur according to the plan
- Plan, implement and schedule project timelines
- Manage all requests from internal departments in relation to signage
- Assisting in managing other Customer Experience duties
Stadium Event Operations Coordinator
Optus Stadium – VenuesLive
07.2018 - 01.2020
- Coordinate and manage the process of booking events, training, non-Event Day functions, maintenance activities and any activities occurring at the Stadium and Stadium Park into the booking system
- Plan and coordinate logistics activities in preparation for major Event days
- Day to day coordination of Stadium and Stadium Park activities
- Assisting in managing the Stadium and Stadium Park Parking operation on Event and non-Event days
- Assisting with running the Event Control Room on Event Days including the Event Control Room
- Supporting the safe, efficient and effective operation of the venue, across all functions on Event and non-Event days
- Ensuring Event and non-Event day are conducted in a coordinated, integrated and effective manner
- Enhanced event attendee experience by coordinating seamless logistics and venue setups.
- Assist with the recruitment and training of casual event staff
Assistant Venue Operations Manager
Gold Coast 2018 Commonwealth Games
02.2017 - 05.2018
- Play an active part in Games-time planning by providing support and input into the Venue Operational Planning processes.
- Assist the Head of Venues in the development of critical planning and operational documents to ensure effective event execution.
- In conjunction with the Venue General Manager (VGM) & Venue Operations Manager (VOM), develop venue-specific training and familiarisation modules for the GOLDOC Functional Areas (FA).
- Actively seek creative and cost-effective solutions to operational challenges at the venue.
- Assist with and help coordinate the on-site activities of the VGM and VOMs to ensure the safe, effective, and efficient operation of the venue.
- Manage information flow to and between Functional Areas with regards to venue operations.
- Identify and recommend improvements to enhance systems and processes.
Operations Officer
2016 Pan Pacific Masters Games
10.2016 - 11.2016
- Coordination of racecourse logistics
- Coordination of athlete entries and results
- Assisting with planning operational tasks
- Volunteer coordination and creating volunteer documentation
Education
Post Graduate Certificate - Marketing & Digital Communications
Monash University
02.2021
Bachelor of Business - undefined
Griffith University
12.2016
Bachelor of International Business - undefined
Griffith University
12.2016
Skills
- Time Management
- Communications
- Analytical Thinking
- Attention To Detail
- Creativity and Problem Solving
- Experienced in Software Utilisation
- Event Management Expertise
- Cross-Functional Teamwork
- Bilingual – English & Vietnamese
- Customer service
Accomplishments
- Delivered multiple Tier 1 precinct activations, improving operational efficiency by introducing shared resource planning tools such as Asana to coordinate teams and logistics.
- Led the digitisation of core operational functions, including customer service, marketing journeys, venue bookings, and reporting, by implementing streamlined CRM workflows using Salesforce.
- Initiated and delivered a sustainability project that received international recognition, making the venue the only motorsport circuit in Australia to achieve this milestone.
- Designed and implemented a real-time reporting system for Venue General Managers during the Gold Coast 2018 Commonwealth Games, significantly improving cross-venue communication and response times.
Timeline
Senior Event Planner
South Bank Corporation
11.2024 - Current
Manager - Customer Experience and Corporate Events
Sydney Motorsport Park
04.2021 - 10.2024
Event Operations & Logistics Coordinator (NYE and Australia Day)
NSW Department of Premier and Cabinet
11.2020 - 02.2021
Assistant Customer Experience Manager (Event Operations)
Formula 1 Vietnam Grand Prix
02.2020 - 04.2020
Stadium Event Operations Coordinator
Optus Stadium – VenuesLive
07.2018 - 01.2020
Assistant Venue Operations Manager
Gold Coast 2018 Commonwealth Games
02.2017 - 05.2018
Operations Officer
2016 Pan Pacific Masters Games
10.2016 - 11.2016
Bachelor of Business - undefined
Griffith University
Bachelor of International Business - undefined
Griffith University
Post Graduate Certificate - Marketing & Digital Communications
Monash University
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