Mona Alejandro
Carindale,QLD
Summary
I moved to Carina from the Sunshine Coast, I'm looking to obtain a position as a Customer Service Representative where my years of experience in working with the customer to find or solve any product issue can be utilized as well as enhanced. I have maintained a 90% satisfaction rating through company survey database. With over 20 years of experience in different work industry and multicultural backgrounds I have maintained a excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
18
18
years of professional experience
Work History
Supervisor
Kurtosh
08.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance, coached and trained to improve weak areas.
- Boosted team performance by developing customer service training materials and conducting service training.
Sales Representative
Rip Curl
07.2020 - 12.2021
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Assistant Store Manager
RockWear
08.2019 - 03.2020
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Named top Sales Person in region on multiple occasions
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- With team work, took over store with negative revenue into positive and sustainable budget still operating successfully today
Lead Sales Associate
Stain Mart
08.2017 - 06.2019
- Implemented new marketing initiatives to drive sales and improve overall performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained 3 new sales associates in 15 months
- Promoted brand awareness and utilized networking to increase brand development.
- Monitored sales team performance and provided constructive feedback.
- Led team of 8 while managing sales floor.
- Made outbound calls to existing customers to upsell advertising product.
- Ensure all items are received and recorded in database to maintain inventory control.
- Awarded 2019 Outstanding Customer Service Certificate.
Customer Service Representative
JCPenney
02.2010 - 06.2011
- High energy multitasking associate
- Help customers find products
- Order products for customers
- Maintain clean fitting rooms and working area
- Awarded the 2010 Outstanding Credit Results
- Awarded the 2010 Outstanding Findmore Results
- Awarded the 2010 Outstanding Service
Marketing Assistant
JCPenney
03.2010 - 05.2011
- Support for weekly project
- Change prices around the store
- Market displays as needed.
Stock Team Member
JCPenney
10 2009 - 2 2010
- Unloaded daily truck and maintained accountability of product.
- Organize products
- Distributed products around the store in a timely manner
Senior Packing Manager
Pitney Mailing Services
06.2005 - 08.2009
- Oversaw all packing supplies
- Responsible for inventory coming in and being shipped out
- Maintain user database for 300 companies
- Solved customer issues with product
- Kept customer happy.
Education
No Degree - Foreign Languages And Literatures
Tafe
Liverpool, NSWHigh School Diploma - undefined
Bankstown Girls High school
Bankstown, NSW1998
Skills
- Able to multitask
- Adapt and work under pressure
- Run registers/POS terminals and checkout process
- Employee management
- Product organization
- Restocking and display setup
- Problem resolution
- Layout Support
- Resolving Complaints
- Performance Motivation
- Training and Development
- Inventory Oversight
- Motivating Perforce
REFERENCES
Carl Dent: 0409 909 033
Robin Barnes: 0407 526 177
Oliver Paull: 0455 037 977
Timeline
Supervisor
Kurtosh
08.2022 - Current
Sales Representative
Rip Curl
07.2020 - 12.2021
Assistant Store Manager
RockWear
08.2019 - 03.2020
Lead Sales Associate
Stain Mart
08.2017 - 06.2019
Marketing Assistant
JCPenney
03.2010 - 05.2011
Customer Service Representative
JCPenney
02.2010 - 06.2011
Senior Packing Manager
Pitney Mailing Services
06.2005 - 08.2009
Stock Team Member
JCPenney
10 2009 - 2 2010
No Degree - Foreign Languages And Literatures
Tafe
High School Diploma - undefined
Bankstown Girls High school
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