Casey Leonard
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Administrator
Moore & Moore
07.2023 - Current
- Managed company schedule to coordinate calendar and arrange travel.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
Business Support Administrator
Resonant Consulting Ltd
02.2021 - 01.2023
- Managed reception duties, including answering phones, responding to emails and welcoming visitors
- Ensured daily operations ran smoothly, efficiently and effectively by closely regulating operations
- Kept files organised, categorised and up to date be performing regular organisational tasks and data audits
- Regularly monitored office, kitchen and equipment supplies, promptly ordering and replenishing low stock items when needed
- Oversaw document control tasks with strict adherence to data integrity and security policies
- Built strong relationships with staff on various levels, confidently communicating and working collaboratively
- Organised meeting materials, prepared rooms and documented activities
- Maintained neat, presentable reception area through frequent cleaning and tidying.
Hotel Receptionist
Camelot Motor Lodge
03.2020 - 02.2021
- Greeted hotel guests with warmth and professionalism, providing excellent first impressions
- Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals
- Welcomed customers by completing check-in procedures and amending required reservation changes
- Answered telephone calls with positivity and professionalism to uphold hotel reputation
- Promoted additional hotel facilities and services to enhance customer experiences
- Coordinated transportation for guests, booking shuttles and private car service
- Acted as brand ambassador and created memorable experiences for all guests by delivering highest service standards
- Promoted hotel amenities during check-in to boost sales and enhance stay
- Completed cash, credit card and foreign exchange transactions, reconciling at end of shift to balance register
- Offered guests local knowledge and information on dining, entertainment and sightseeing experiences
- Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
Receptionist
Walt Disney World All Star Music Resort
01.2020 - 03.2020
- Promoted hotel amenities during check-in to boost sales and enhance stay
- Completed cash, credit card and foreign exchange transactions, reconciling at end of shift to balance register
- Offered guests local knowledge and information on dining, entertainment and sightseeing experiences
- Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
Education
Level IV Certificate - Tourism Management
New Zealand School of Tourism
Wellington New Zealand03.2021
Skills
- Reservations systems
- Hospitality services
- Problem-solving
- Excellent communication
- Customer service
- Multitasking and time management
- Office Administration
- Attention to Detail
- Personable and Approachable
- MS Office
- Travel Arrangements
Timeline
Administrator
Moore & Moore
07.2023 - Current
Business Support Administrator
Resonant Consulting Ltd
02.2021 - 01.2023
Hotel Receptionist
Camelot Motor Lodge
03.2020 - 02.2021
Receptionist
Walt Disney World All Star Music Resort
01.2020 - 03.2020
Level IV Certificate - Tourism Management
New Zealand School of Tourism
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