Summary
Overview
Work History
Education
Skills
Timeline
Generic

π‰πŽπƒπˆπ„ π‡π€π‘π•π„π˜

π‘πŽπ‚πŠπ‡π€πŒππ“πŽπ,𝐐𝐔𝐄𝐄𝐍𝐒𝐋𝐀𝐍𝐃

Summary

β€’Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

β€’Willingness to take on added responsibilities to meet team goals.

β€’Hardworking and passionate job seeker with strong organizational skills

Experienced house keeper with over 7 years of experience in hospiltality.

β€’To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

32
32
years of professional experience

Work History

Housekeeping

BEST WESTERN MOTOR INN
Rockhampton, QLD
10.2023 - Current
  • Managed housekeeping scheduling and planning.
  • Collaborated with maintenance and housekeeping teams.
  • Trained housekeeping staff on cleaning protocols.
  • Performed routine housekeeping functions.

π‡πŽπ”π’π„ πŠπ„π„ππˆππ†

π‚πŽπ…π…π„π„ π‡πŽπ”π’π„ π€ππ€π‘π“πŒπ„ππ“π’
03.2022 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

π‡πŽπ”π’π„ πŠπ„π„ππˆππ†

𝐓𝐇𝐄 π’π“π„π‘π‹πˆππ† πŒπŽπ“π„π‹
01.2022 - 03.2022
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

π‡πŽπ”π’π„ πŠπ„π„ππˆππ†

πŒπ„π“π‘πŽ πŒπŽπ“π„π‹
05.2021 - 01.2022
  • Attended to locker area by laundering dirty towels and clearing away stray slippers.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Carried out day-day-day duties accurately and efficiently.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Responded to requests from patrons for linens and toiletries.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.

πŒπŽπ“π„π‹ πŒπ€ππ€π†π„π‘

πŒπŽπ“π„π‹ π‹πŽπƒπ†π„
10.2020 - 05.2021
  • Carried out day-day-day duties accurately and efficiently.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Prepared bills for customers and delivered to rooms on day of check-out.
  • Supervised team of Number front desk agents and helped to resolve issues arising during shifts.

π‡πŽπ”π’π„ πŠπ„π„ππˆππ†

π‚πŽπ…π…π„π„ π‡πŽπ”π’π„ π€ππ€π‘π“πŒπ„ππ“π’
03.2020 - 10.2020
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Responded to requests from patrons for linens and toiletries.
  • Kept building entryway glass clean and polished for professional presentation.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors

π‡πŽπ”π’π„ πŠπ„π„ππˆππ†

𝐐𝐔𝐄𝐒𝐓 πŒπŽπ“π„π‹
02.2019 - 10.2019
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided laundering services for guests by washing, drying and hanging laundry.

π‚π”π’π“πŽπŒπ„π‘ π’π„π‘π•πˆπ‚π„

πƒπŽπ‹π‹π€π‘π’ 𝐀𝐍𝐃 𝐂𝐄𝐍𝐓𝐒
04.2018 - 09.2018
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.

π‡πŽπ”π’π„ πŠπ„π„ππˆππ†

π…πˆπ“π™π‘πŽπ˜ πŒπŽπ“πŽπ‘ 𝐈𝐍𝐍
09.2017 - 01.2018
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Maintained linen cart so that it was neat and organized.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Responded to requests from patrons for linens and toiletries.

π‡πŽπ”π’π„ πŠπ„π„ππˆππ†

ππ‘πˆπƒπ†π„ πŒπŽπ“πŽπ‘ 𝐈𝐍𝐍
03.2015 - 07.2017
  • Met guests' needs by delivering meals and snacks and retrieving additional items.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
  • Answered quests inquiries and questions about hotel's menu.
  • Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
  • Disposed of trash and recyclables each day to avoid waste buildup.

π‚π”π’π“πŽπŒπ„π‘ π’π„π‘π•πˆπ‚π„

π…π‘π€ππŠπ‹πˆππ’
01.1992 - 05.1998
  • Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Completed daily orders with expert picking and packing of shipments.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Assisted customers by answering questions and fulfilling requests.

Education

πƒπ€ππ“πŽ π‡πˆπ†π‡ π’π‚π‡πŽπŽπ‹
πƒπ€ππ“πŽ
11.1991

Skills

  • Flexible and Adaptable
  • Customer Service
  • Self-Motivated
  • Good listening skills
  • Responsible

Timeline

Housekeeping

BEST WESTERN MOTOR INN
10.2023 - Current

π‡πŽπ”π’π„ πŠπ„π„ππˆππ†

π‚πŽπ…π…π„π„ π‡πŽπ”π’π„ π€ππ€π‘π“πŒπ„ππ“π’
03.2022 - Current

π‡πŽπ”π’π„ πŠπ„π„ππˆππ†

𝐓𝐇𝐄 π’π“π„π‘π‹πˆππ† πŒπŽπ“π„π‹
01.2022 - 03.2022

π‡πŽπ”π’π„ πŠπ„π„ππˆππ†

πŒπ„π“π‘πŽ πŒπŽπ“π„π‹
05.2021 - 01.2022

πŒπŽπ“π„π‹ πŒπ€ππ€π†π„π‘

πŒπŽπ“π„π‹ π‹πŽπƒπ†π„
10.2020 - 05.2021

π‡πŽπ”π’π„ πŠπ„π„ππˆππ†

π‚πŽπ…π…π„π„ π‡πŽπ”π’π„ π€ππ€π‘π“πŒπ„ππ“π’
03.2020 - 10.2020

π‡πŽπ”π’π„ πŠπ„π„ππˆππ†

𝐐𝐔𝐄𝐒𝐓 πŒπŽπ“π„π‹
02.2019 - 10.2019

π‚π”π’π“πŽπŒπ„π‘ π’π„π‘π•πˆπ‚π„

πƒπŽπ‹π‹π€π‘π’ 𝐀𝐍𝐃 𝐂𝐄𝐍𝐓𝐒
04.2018 - 09.2018

π‡πŽπ”π’π„ πŠπ„π„ππˆππ†

π…πˆπ“π™π‘πŽπ˜ πŒπŽπ“πŽπ‘ 𝐈𝐍𝐍
09.2017 - 01.2018

π‡πŽπ”π’π„ πŠπ„π„ππˆππ†

ππ‘πˆπƒπ†π„ πŒπŽπ“πŽπ‘ 𝐈𝐍𝐍
03.2015 - 07.2017

π‚π”π’π“πŽπŒπ„π‘ π’π„π‘π•πˆπ‚π„

π…π‘π€ππŠπ‹πˆππ’
01.1992 - 05.1998

πƒπ€ππ“πŽ π‡πˆπ†π‡ π’π‚π‡πŽπŽπ‹

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