ALICE CHIDO MAVUNGA

- Assisted in the investment department, focusing on Income, Growth, and Impact investment themes to improve scheme reserves.

- Conducted rent reviews to ensure rentals tracked macro-economic changes and negotiated leases in forex or Zim dollars. - Performed lease auditing to establish the actual position of all leases and ensured renewals, updates, and compliance.

- Coordinated debt collection efforts through calls, emails, and written letters to restore and retain property investment value.

- Compiled monthly reports, assisted in receipting rental payments, and handled tenant issues to improve landlord-tenant relationships.

- Successfully carried out May 2023 rent reviews, resulting in growth of the properties portfolio.

- Increased Nostro leases from 12% to 45% through effective negotiation strategies.

- Achieved a 53.9% lease completion rate for lease renewals, exceeding set targets. - Improved debt collection efforts, resulting in increased rental payments and reduced default rates. - Developed strong relationships with tenants, leading to improved customer satisfaction and reduced disputes.

• Carrying out rent valuations on new properties and advertising vacant spaces for letting
• Carry out security, credit reference checks on prospective tenants
• Preparing of lease agreements, lease renewals and addendums
• Ensuring competitive rentals are paid by regularly carrying out market research
• Following up on defaulters and late payments and initiating legal action on debtors
• Compiling portfolio management reports on budgeted versus actual operating costs
• Resolving problems/approving courses of action from the Maintenance manager, service contractors and support staff
• Performing any other duties assigned by the senior

• Started as a lead generator making outbound calls to prospective UK clients marketing and selling Life Insurance and Funeral plans
• Graduated to being a sales advisor for debt management plans
• Progressed to being a trainer, training new YouPro employees on life insurance objective handling, marketing, script animation through budding which is drove up trainee performance levels
• Later graduated to being a team leader for a new campaign for Life Insurance lead generation and sales
• Being part of the top commission based-performers within YouPro through monthly target attainments raising sales within the organization

• Rental and rates payments
• Rental negotiations, preparation and monitoring of financial budgets
• Site inspections on properties being constructed
• Research into real estate industry trends so as to come up innovative digital property management solutions
• Assisted with the facilities management of the organization
• Introduced the Econet monthly Maintenance schedule which helped track repairs and maintenance within the facilities and property management portfolio
• Co-founded the Econet Inventory Tracker which aides in keeping track of inventory used in the facilities and property management portfolio preventing and reducing wasting, duplication of resources, carelessness whilst eradicating irresponsibleness
• Co-founded the Econet Repairs and Maintenance mobile Application which helps both suppliers and the organization on the lodging, quick response, progress tracking as well as quality evaluation of repairs and maintenance within the facilities and property department

• Initially started as a customer services representative handling customer complaints, providing appropriate solutions and alternatives within the time limits and was later rotated to start international telesales
• Was among the trial and error group testing the viability of Omni Outbound calls, which led to the kick-start of Omni Campaigns (International Telesales and Marketing of Solar energy).
• Thorough research on target market as well company products (Australian Solar Systems)
• Undertook Nationwide Tour of Econet Group Entities on the Louis Allen Worldwide Engagement Survey, which led to a response, rate of above 90% for the group
• Was part of the cyclone IDAI response team to call affected people so as to help them receive aid and assistance
• Social media handling

• It was a part-time vacation job where I carried out comprehensive tracking of project data as needed for reporting (that is, when construction projects started and finished, budgeting, working with accounting to update pro-formas, scheduling.)
• Researching and tracking latest industry trends as directed or required for assigned projects so as to stay updated and reduce obsolescence costs