HIMA PAGADALA
Granville,NSW
Overview
2025
2025
years of professional experience
Work History
Security Officer
Allied Security Management
Aug2022 - Current
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Wrote detailed reports of all security breaches and investigations.
Customer Service Manager
Woolworths Group
Nov2010 - Aug2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Customer Service Representative
Woolworths Group
Aug2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Physics ,Mathematics And Computers
Andhra University
India03.2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Flexible and adaptable
- Multitasking Abilities
- Organization and time management
Timeline
Bachelor of Science - Physics ,Mathematics And Computers
Andhra University
Security Officer
Allied Security Management
Aug2022 - Current
Customer Service Manager
Woolworths Group
Nov2010 - Aug2022
Customer Service Representative
Woolworths Group
Aug2022 - Current
Similar Profiles
Mark QuickMark Quick
Enterprise Portfolio Manager at Allied Universal Security/US Security AssociatesEnterprise Portfolio Manager at Allied Universal Security/US Security Associates
Elvia AguileraElvia Aguilera
Security Professional at Allied Universal Security/ Southwest SecuritySecurity Professional at Allied Universal Security/ Southwest Security
Christian HarrisChristian Harris
AIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal SecurityAIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal Security