Sulav Gurung

To secure an entry-level IT position where I can apply my knowledge in networking and network security, develop my technical skills, and contribute to the success of a forward-thinking organization. I am committed to continuous learning and professional growth, aiming to become a valuable asset in the IT industry.

Ambitious and dedicated IT graduate with a comprehensive educational background in networking and network security. Possessing a strong analytical mindset and a passion for technology, I am eager to apply my skills and knowledge to contribute to an organization's success. Committed to continuous learning and professional development, I am ready to embark on a career in IT and grow within the field.

IT Support Intern
Crown Institute of Higher Education – North Sydney, NSW
Mar 2024 – Jun 2024

• Provided hands-on technical support to students and faculty, resolving hardware, software, and connectivity issues across campus systems.
• Assisted in maintaining and configuring lab equipment, including desktop workstations, printers, routers, and switches.
• Supported Active Directory administration by helping with user account creation, password resets, and permission updates.
• Logged and tracked IT incidents using internal ticketing system, ensuring timely resolution and clear documentation.
• Collaborated with the IT team to conduct regular system checks, software updates, and antivirus scans.
• Participated in security workshops and IT infrastructure reviews to improve awareness of basic cybersecurity protocols.

Technical Assistant – Event Support (Volunteer)
Crown Institute & Community Events – Sydney, NSW
2022 – 2023 (Occasional)

• Supported IT and AV setup during internal events, including conferences, workshops, and student presentations.
• Ensured smooth operation of projectors, microphones, Wi-Fi access, and computer systems during live events.
• Provided on-the-spot technical troubleshooting for staff and speakers before and during presentations.
• Helped coordinate with venue management to test equipment compatibility and troubleshoot pre-event issues.
• Developed confidence in problem-solving under pressure and strengthened communication with non-technical users.