Ruolin Lynn TIAN
ROWVILLE,Australia
Summary
An energetic and dedicated Admissions Officer with seven years of experience in student admissions, services, and administration. I am seeking an opportunity as an Admissions Officer at the University of Melbourne. With a proven ability to efficiently manage multiple tasks while maintaining high-quality standards, I am committed to delivering high-quality results and driving organizational success.
Overview
8
8
years of professional experience
Work History
International Officer (Admissions)
William Angliss Institute
03.2022 - Current
- Enhanced the admissions process, reducing application processing time by 30% and increasing operational efficiency
- Increased student recruitment by 25% year-over-year through targeted outreach and optimized service offerings
- Offer guidance and support to international students and their sponsors regarding courses, services, and application processes
- Oversee admissions by evaluating and processing applications from Certificate to Master levels, ensuring compliance with eligibility criteria
- Verify documents and credentials to confirm authenticity and country-specific requirements
- Maintain compliance and high professional standards in reporting, record-keeping, and issuing crucial student correspondence
- Organize and participate in promotional activities (e.g., exhibitions, seminars) to recruit potential international students
Acting International Student Admissions Coordinator
William Angliss Institute
10.2024 - 10.2024
- Coordinate and supervise all aspects of the operation of international student recruitment and admissions
- Prepare and implement solutions to resolve complex issues in relation to admissions and/or enrolment of international students and agent engagements
- Liaise with internal and external stakeholders including staff at all levels of the Institute, industry contacts, education agents and various government bodies to ensure appropriate levels of relationships are maintained
- Monitor tuition fee payments of International Students by producing reports on payment and non-payment of tuition fees of international students on a regular basis using SMS and Excel files including reports on student revenue through payment of fees, student debt and instalment plans
- Maintain accuracy of international students records in database and Student Management Solutions (SMS)
- This include tracking and monitoring applications through to offers made within the International Office; prepare reports for the Manager International office in relation to the international student enrolments, targets and achievement and compile reports for audit as required
International Administrative Officer
William Angliss Institute
01.2019 - 03.2022
- Provide reception services to support the International Office by managing and directing inquiries and services to ensure efficient and high-quality service
- Prioritize daily workloads to ensure smooth operations, including administrative tasks such as handling inquiries, collecting and distributing mail, filing, scheduling meetings, requisitioning office supplies, dispatching materials, booking rooms, and taking and disseminating meeting minutes
- Perform administrative duties related to processing required documents for prospective and current international students, from initial inquiries to the completion of the admission process
- Implement processes for inquiries, applications, admissions, enrollments, re-enrollments, OSHC arrangements, fee payments, and orientation programs for international students
- Maintain accuracy of the international student database and hard copy files to facilitate the management of international student enrollments
- Provide administrative support to academic and general staff members as required
- Assist the International Marketing team in preparing for marketing activities, both on and off campus
- Arrange accommodation and airport reception for international students
- Liaise and communicate (both written and verbal) with potential international students and/or their sponsors, current international students, Institute representatives, members of the public, government departments, international student coordinators, and support staff
Student Services and Administration Officer
Ozford College
07.2018 - 01.2019
- Conduct orientation sessions and offer support to international students regarding their studies and life in Australia
- Manage students after enrollment by providing assistance, advice, and support to enhance their experience and optimize learning outcomes, in accordance with Ozford’s policies and procedures
- Monitor student attendance and course progress promptly
- Process student service requests, including graduation certificates, transcripts, holiday letters, course transfers, and deferral issuance, in a timely manner
- Address and document communications related to student service requests
- Provide additional administrative support to academic and general staff as needed
Admissions Officer
Smart Choice Education
05.2017 - 06.2018
- Provide administrative support to the office manager and education counselors, including data entry, mailing, filing, and handling phone calls
- Create and maintain student records in the electronic filing system
- Assist with the admission paperwork process, including collecting required documents for student applications, completing application forms, following up on offer letters and eCoEs from high schools, TAFEs, and universities, tracking tuition fee payments, and reminding students about enrollments
- Assist with completing and submitting online student visa application forms
Education
Professional Year - Australian Business Culture and Environment, Achieving Career Success, Australian Workplace Skills, Professional Workplace Communication, Professional Workplace Meetings
Performance Education
05.2016
Master of Applied Information Technology - Software Engineering, Distributed and Mobile System, Internet and Web Application Development
Monash University
07.2015
Bachelor of Information Management and Information System - C# Programing, Java, Japanese, English
Dalian University of Foreign Languages
07.2013
Skills
- Student recruitment data analysis
- Admissions strategy development
- Recruitment process improvement
- Admissions best practices
- CRM (TechOne SMS)
- Student Management Systems (XX, XXX)
- Microsoft Office (Word, PowerPoint, Excel, Outlook, Access)
- Windows 10
- Mac OS
- Linux
- English
- Mandarin
- Japanese
Awards
- IT Faculty Scholarship, $10000, Monash University, Melbourne, 07/13 - 07/15
- Software Faculty Scholarship, $1000, Dalian University of Foreign Languages, China, 07/09 - 07/13
References
References available upon request
Technicalskills
Student recruitment data analysis, Admissions strategy development, Recruitment process improvement, Admissions best practices, CRM (TechOne SMS), Student Management Systems (XX, XXX), Microsoft Office (Word, PowerPoint, Excel, Outlook, Access), Windows 10, Mac OS, Linux, English (fluent), Mandarin (fluent), Japanese (proficient)
Timeline
Acting International Student Admissions Coordinator
William Angliss Institute
10.2024 - 10.2024
International Officer (Admissions)
William Angliss Institute
03.2022 - Current
International Administrative Officer
William Angliss Institute
01.2019 - 03.2022
Student Services and Administration Officer
Ozford College
07.2018 - 01.2019
Admissions Officer
Smart Choice Education
05.2017 - 06.2018
Professional Year - Australian Business Culture and Environment, Achieving Career Success, Australian Workplace Skills, Professional Workplace Communication, Professional Workplace Meetings
Performance Education
Master of Applied Information Technology - Software Engineering, Distributed and Mobile System, Internet and Web Application Development
Monash University
Bachelor of Information Management and Information System - C# Programing, Java, Japanese, English
Dalian University of Foreign Languages
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