Matheus Corsi Novais
Brisbane, West End,QLD
Summary
Friendly and Approachable. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Supervisor
Vegerama
Brisbane, QLD
01.2019 - Current
- Manage supply, food and beverage orders
- Greeting customers, provided information for specials and promotions, and setup advertisement displays for new incoming merchandise, beverages and bakery items
- Responsible for performing cashier duties and balanced the cash register at end of shift
- Helped in redesigning and renovating the venue with fresh, new vision
- Responsible for going to the bank to set up the cash flow for next day
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Front of House Team Member
Vegerama restaurant, Office Square
Brisbane, QLD
05.2018 - 07.2019
Import Analyst
Voith Paper
Sao Paulo, Sao Paulo
09.2016 - 07.2017
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Oversaw timely and accurate Customs filings and related documents to facilitate communications flow.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
Office Assistant
Voith Paper
Sao Paulo , Brazil
07.2010 - 09.2016
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Advanced Diploma - Leadership and Management
Lexis School
Brisbane, QLD 01.2020 - 01.2021
Certificate IV in Customer Engagement -
International House Brisbane
01.2018 - 01.2019
Advanced English -
Impact English College
07.2017 - 03.2018
Technologist - International Trading
UNIVERSITY of SAO PAULO
02.2011 - 03.2013
Skills
Priority management
Office administration
Customer and client relations
Telephone skills
Timeline
Advanced Diploma - Leadership and Management
Lexis School
01.2020 - 01.2021
Supervisor
Vegerama
01.2019 - Current
Front of House Team Member
Vegerama restaurant, Office Square
05.2018 - 07.2019
Certificate IV in Customer Engagement -
International House Brisbane
01.2018 - 01.2019
Advanced English -
Impact English College
07.2017 - 03.2018
Import Analyst
Voith Paper
09.2016 - 07.2017
Technologist - International Trading
UNIVERSITY of SAO PAULO
02.2011 - 03.2013
Office Assistant
Voith Paper
07.2010 - 09.2016