Blake Moke

Providing technical support by troubleshooting and resolving hardware, software and network issues for end users.

Key responsibilities

• Assisted clients with account administration requests such as Active Directory, Office suite and Microsoft Exchange.
• Managed a high volume of calls in a fast-paced environment, ensuring efficient and effective issue resolution while maintaining strict KPIs.
• Responded to urgent escalation requests from management in a timely manner.

Responsible for scanning and processing customer purchases, handling payments and providing excellent customer service.

Key responsibilities

• Managed a small team of staff in the Lotto department
• Supervising self-service and assisting customers with issues
• Designing and maintaining displays for promoting Lotto Sales

• Upheld classroom routines to support student environments and maintain consistent schedules.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Enforced school and class rules to maintain order in classroom.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong cooperative relationships with coworkers and managers.