Nafessa Bakhtiar
Melbourne
Summary
I am a detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. My longer term goals are to work in healthcare, with aspirations to help revitalize the aged care industry to focus on quality aging experiences before profits. I appreciate the focus on quality customer service and I would love to work with you, further developing my skills and experience in this area, as well as providing me with the opportunity to support and grow your business.
Overview
7
7
years of professional experience
Work History
Mitcham Private Hospital (volunteer)
Student Nurse
09.2024 - 11.2024
- Reported patient requests, concerns, and other observations to staff.
- Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
- Communicated effectively with diverse populations of patients, adapting approaches based on individual needs.
Crew Member
McDonald's
10.2021 - 11.2024
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Maintained energy and enthusiasm in a fast-paced environment
Monash Hospital (volunteer)
Student Nurse
06.2024 - 07.2024
- Reported patient requests, concerns, and other observations to staff.
- Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
- Communicated effectively with diverse populations of patients, adapting approaches based on individual needs.
Ramsay Health Care (volunteer)
Student Nurse
03.2024 - 04.2024
- Took and followed detailed directions from others.
- Exemplified leadership qualities while coordinating group activities, delegating tasks effectively, and maintaining open lines of communication among team members.
Personal Carer Aged Care (Volunteer)
Blue cross
06.2023 - 07.2023
- Assisted clients with daily activities such as bathing, dressing, grooming and toileting
- Ensured that the rights of every client were respected at all times
- Provided support to elderly people by assisting with daily activities and personal tasks
Customer Service Cashier
Emrem kebabs
01.2021 - 02.2023
- Maintained high standards of customer service during high-volume, fast-paced operations
- Resolved customer concerns to meet unique needs and boost satisfaction
- Assisted customers with product selection, inquiries, and order customization requests
Lifestyle Aged Care Worker
Estia Health
01.2022 - 12.2022
- Prepared resident refreshments and food trays on a regular basis
- Provided support to elderly people by assisting with daily activities and personal tasks
- Engaged with residents, staff and families with excellent communication skills
Volunteer
Breakfast Club
02.2022 - 09.2022
- Developed strong communication skills while providing customer service to visitors at the volunteer center
- Set up, prepared, and served food
- Arranged table setting and seating arrangements for guests
Team Member
Community Centre
03.2018 - 03.2019
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
Education
DIPLOMA OF NURSING -
Holmesglen
11-2024
FOOD HANDLING IN CERTIFICATION -
Lyndale Secondary college
07.2023
HIGH SCHOOL IN NUMERACY, MATHS, ENGLISH -
Lyndale Secondary College
Melbourne12.2022
CERTIFICATE III IN ALLIED HEALTH -
VFA learning
12.2022
BARISTA CERTIFICATION -
Lyndale Secondary College
07.2022
Skills
- Great Communication
- Problem solving
- Team work
- Time management
- Good work ethic
- Willingness to learn new skills
- Customer service
- Respectful personal care
- Patient care
Languages
Dari
English
Timeline
Mitcham Private Hospital (volunteer)
Student Nurse
09.2024 - 11.2024
Monash Hospital (volunteer)
Student Nurse
06.2024 - 07.2024
Ramsay Health Care (volunteer)
Student Nurse
03.2024 - 04.2024
Personal Carer Aged Care (Volunteer)
Blue cross
06.2023 - 07.2023
Volunteer
Breakfast Club
02.2022 - 09.2022
Lifestyle Aged Care Worker
Estia Health
01.2022 - 12.2022
Crew Member
McDonald's
10.2021 - 11.2024
Customer Service Cashier
Emrem kebabs
01.2021 - 02.2023
Team Member
Community Centre
03.2018 - 03.2019
FOOD HANDLING IN CERTIFICATION -
Lyndale Secondary college
CERTIFICATE III IN ALLIED HEALTH -
VFA learning
DIPLOMA OF NURSING -
Holmesglen
HIGH SCHOOL IN NUMERACY, MATHS, ENGLISH -
Lyndale Secondary College
BARISTA CERTIFICATION -
Lyndale Secondary College
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