Hayley Wade
Officer,VIC
Summary
Versatile State/Regional Manager experienced in a wide range of business needs, including strategic planning, enhancing revenue, strengthening operational processes and human resources. Motivated by stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
5
5
years of professional experience
Work History
Retail Sales Trainer
Ecco Shoes
, VIC/SA/WA
11.2019 - 11.2021
- Managed recruitment, training and development for highly effective sales team.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Designed and implemented sales training programs and documentation.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained on sales practices to enhance KPI performance, efficiency and profitability.
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Full oversight of inductions into the business, including probationary review process, to ensure candidates onboard into the business successfully.
Retail Operations Manager
ECCO Shoes
, VIC/SA/WA
09.2018 - 11.2019
- Established and oversaw $13M budget covering VIC/SA and WA as operational areas.
- Supervised 12 location managers and managed compliance to company policies and procedures for all areas.
- Exceeded sales forecast figures regularly through elevating customer service interaction standards.
- Drove a performance based business through KPI's
- Coordinated staff development plans to build empowered, confident and knowledgeable team.
- Tracked performance to identify deficiencies and adjust management strategies where required.
- Directed training and retraining of employees to boost performance and enhance business results.
- Transformed underperforming teams into productive, profitable teams.
- Recruitment and effective talent acquisition
- Maintained controllable costs and worked to wage % targets, while maximising productivity.
- Effective performance management
Senior Store Support Manager (State Manager)
Spend-less Shoes
, VIC
02.2017 - 07.2018
- Enhancing sales growth in 44 locations throughout VIC
- Increased profitability overall by 8%, subsequently improving LFL growth
- Managed team of 150 employees, overseeing recruitment, training, and professional growth of employees, inclusive of 2 Area Managers.
- Used critical thinking to break down problems, evaluate solutions and make decisions favorable to the business while working autonomously.
- Conducting 'needs analysis' in each location and executing necessary changes to ensure peak performance.
- Collaborated and built relationships with those in Support Centre to ensure each and every location could perform to its maximum based on SOH, Best Sellers, Visual Merchandising plans and replenishments.
- Coaching and Development of leaders in the business to foster empowered and critical thinking teams.
- Recruitment and Talent acquisition.
- Performance Management.
Education
No Degree - Neuroscience of Leadership
Macquarie University
Sydney, NSWNo Degree - Leadership
Australian Retail Association
Skills
- Retail Execution
- Driving Financials/KPI's
- Business Leadership
- Strong Decision Making
- Identification and Development of Talent within the Business
- Problem Anticipation and Resolution
- Verbal and Written Communication
- Cost Reduction/Budget Control
- Training Management
- Recruitment and Hiring
Additional Information
- 43 Altera Crescent, Officer, 3809. 0413 327 015. 25/05/1993.
Peronsal Interests
'Balance is not something you find, it's something you create.'
I like to dedicate time to my own health and wellbeing! I'm a frequent gym-goer and find great balance mentally and physically from the benefits of personal health. Just as in work life, setting and achieving personal goals are just as important for success.
Timeline
Retail Sales Trainer
Ecco Shoes
11.2019 - 11.2021
Retail Operations Manager
ECCO Shoes
09.2018 - 11.2019
Senior Store Support Manager (State Manager)
Spend-less Shoes
02.2017 - 07.2018
No Degree - Neuroscience of Leadership
Macquarie University
No Degree - Leadership
Australian Retail Association