REBECA ALLEN
Griffith,NSW
Overview
17
17
years of professional experience
Work History
Support Coordinator
Griffith Post School Options
10.2024 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Coordinated meetings and events for internal and external groups.
- Worked with other departmental staff to answer questions and resolve problems.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Assisting participants in navigating the NDIS and accessing the supports they need to achieve their goals.
Customer Support Officer
Intereach
05.2024 - 10.2024
- General administration duties including receiving customer enquiries, responding to and directing telephone calls and e-mails and attending meetings.
- Collecting payment, processing transactions, managing incoming and outgoing mail and ordering supplies for the Company
- Managing room and fleet bookings including booking fleet cars in for servicing
- Assisting colleagues and team members with administration, planning and documentation as requested.
- Helping participants understand the NDIS.
Relationships Manager
Right At Home
08.2023 - 02.2024
- Establish, build and maintain relationships with new & existing clients
- Complete service agreements and manage budgets for Home Care and NDIS Packages
- Knowledge and understanding of My Aged Care, NDIS and Home Care Packages
- Marketing, networking education with new and prospective clients
- Liaise with care co-ordinators to identify and plan for new client needs
Regional Claims Consultant
Sureway Employment & Training
05.2021 - 08.2023
- Assess eligibility, review evidence and process outcome claims
- Undertake complex administrative tasks to high level of detail and accuracy
- Train staff to develop their knowledge and skill set to increase performance
Employment Consultant
Sureway Employment & Training
11.2020 - 05.2021
- Customer service, data entry & administration
- Develop effective relationships with job seekers
- Assisting job seekers source employment
- Address issues and overcome challenges to help gain and retain employment
- Accurate time keeping and case management of 100 job seekers
Shift Supervisor
BCF Griffith
07.2018 - 04.2020
Business Owner/Fitness Instructor
S.W.E.T.S Fitness
01.2017 - 03.2018
Spare Parts Interpreter
Keith Gill Motors, Griffith NSW
11.2012 - 07.2013
Cashier
Searls Newsagency, Griffith NSW
01.2011 - 01.2012
Waitress
Malcolm’s Chinese Restaurant, Griffith NSW
10.2011 - 12.2011
Cashier / Deli Manager
Rossies Foodworks, Griffith NSW
01.2008 - 01.2011
Education
Bachelor of Science - Bachelor of Social Science
Western Sydney University
Sydney, NSW01-2027
Diploma - Business Survey Skills & Training
Sureway Skills & Training
01.2023
Certificate IV - Leadership & Management
Sureway Skills & Training
01.2021
Certificate III - Fitness
Australian Institute of Fitness
01.2014
School Certificate - undefined
Wade High School
01.2009
Skills
- Appointment scheduling
- Project management
- Data entry
- Documentation and recordkeeping
- Time management
- Attention to detail
- Microsoft Excel
- Relationship building
- Coaching and mentoring
- Team leadership
Working with Children Check
- WWCC1325931E
- Expires: 2028-07-31
Summary
Results-driven professional with extensive experience in support coordination and client management. Known for enhancing client satisfaction through effective resource allocation and problem-solving. Committed to team collaboration and adapting to changing needs, ensuring reliable and flexible support services.
Timeline
Support Coordinator
Griffith Post School Options
10.2024 - Current
Customer Support Officer
Intereach
05.2024 - 10.2024
Relationships Manager
Right At Home
08.2023 - 02.2024
Regional Claims Consultant
Sureway Employment & Training
05.2021 - 08.2023
Employment Consultant
Sureway Employment & Training
11.2020 - 05.2021
Shift Supervisor
BCF Griffith
07.2018 - 04.2020
Business Owner/Fitness Instructor
S.W.E.T.S Fitness
01.2017 - 03.2018
Spare Parts Interpreter
Keith Gill Motors, Griffith NSW
11.2012 - 07.2013
Waitress
Malcolm’s Chinese Restaurant, Griffith NSW
10.2011 - 12.2011
Cashier
Searls Newsagency, Griffith NSW
01.2011 - 01.2012
Cashier / Deli Manager
Rossies Foodworks, Griffith NSW
01.2008 - 01.2011
Diploma - Business Survey Skills & Training
Sureway Skills & Training
Certificate IV - Leadership & Management
Sureway Skills & Training
Certificate III - Fitness
Australian Institute of Fitness
School Certificate - undefined
Wade High School
Bachelor of Science - Bachelor of Social Science
Western Sydney University
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