Deepika Balamurugan
Glenorchy,TAS
Summary
Accomplished and certified Pharmacy Technician with over 2.5 years of experience in retail pharmacy environment. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Dedicated pharmacy professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Chemist Warehouse
Glenorchy, TAS
11.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Pharmacy Technician
Chemist Warehouse
Hornsby, NSW
09.2019 - 11.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Customer Service Associate
Quick & Easy Convenience Store
Fortitude Valley, QLD
09.2018 - 03.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Customer Representative
Crust Gourmet Pizza Bar
Brisbane, QLD
03.2018 - 10.2018
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Recommended potential products or services by collecting customer information and analyzing customer needs.
- Organized customer information and account data for business planning and customer service purposes.
Education
Master of Science - Public Health
Torrens University Australia
Sydney, NSW07.2020
Bachelor of Science - Pharmacy
Osmania University
Hyderabad06.2016
Skills
- Medication Storage and Labeling
- Prescription Order Verification
- Regulatory Compliance
- Storage Maintenance and Security
- Prescription Filling and Labeling
- Cash Register Operations
- Recordkeeping and Documentation
- Patient Profile Setup
- Answering and Routing Calls
- Medical Insurance Claims Processing
- Team Coordination
- Time Management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Chemist Warehouse
11.2021 - Current
Pharmacy Technician
Chemist Warehouse
09.2019 - 11.2021
Customer Service Associate
Quick & Easy Convenience Store
09.2018 - 03.2019
Customer Representative
Crust Gourmet Pizza Bar
03.2018 - 10.2018
Master of Science - Public Health
Torrens University Australia
Bachelor of Science - Pharmacy
Osmania University
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