Amir Mortazavi

• Analyze operational data related to airline menus, materials demand forecasting, labor costing, and catering planning.
• Support financial processes by calculating menu costs for airline's account managers and collaborating with the finance team for invoicing.
• Validate ingredient and raw material requirements for purchasing team forecasts.
• Utilize SQL Server for data extraction from ERP systems, Power BI for reporting, and Excel for analysis.

• Led and managed a variety of complex projects across industries such as banking, insurance, retail, food & beverage, and telecommunications. These projects included:
• Implementing ERP systems, CRM platforms, and Point-of-Sale (POS) solutions tailored to diverse business needs.
• Developing customer loyalty frameworks with Customer 360 insights, consolidating multi-product data under a unified system for personalized engagement strategies.
• Designing advanced customer segmentation and membership tiering solutions, extending loyalty capabilities to banking products like loans and deposits.
• Integrating systems securely using API integrations for real-time interactions and file-based data exchanges for batch processing, ensuring seamless and efficient interoperability.
• Implementing digital touchpoints such as web portals and mobile apps to streamline customer interactions, facilitating complex functionalities like multi-tiered loyalty redemptions, real-time reward notifications, and mobile integrations to enhance user engagement and operational efficiency.
• Delivering robust marketing solutions, including eVouchers, cashback rewards, and targeted campaigns through multi-channel communication.
• Ensuring compliance with stringent security standards, including PCI, to safeguard customer data and maintain regulatory adherence.
• Collaborating with stakeholders to define requirements, lead impact analysis, and align system design with organizational goals.
• Driving innovation with features like WiFi marketing, digital kiosks, and gamified loyalty programs to enhance engagement.
• Managed cloud infrastructure, ensuring scalability, high availability, and seamless operations for diverse systems.

Maintained and implemented the labor-room management system across 30+ hospitals, providing Level 2 and Level 3 support to resolve complex software, database, and infrastructure issues. Led and managed Level 1 and Level 2 support teams, ensuring efficient issue resolution and knowledge sharing across the teams.

• Support nationwide hospital labor-room management systems, handling Oracle database maintenance, optimization, and backups.
• Migrated legacy systems, developed database functionalities, and created custom reports.
• Ensured high system availability by restoring databases during hardware failures and maintaining robust recovery strategies.