Summary
Overview
Work History
Education
Skills
Timeline

Jordan Aylen

Elsternwick,VIC

Summary

Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering 3-year track record of success in Insurance.

Overview

4
4
years of professional experience

Work History

Relationship Manager

Insurance House
East Melbourne, Vic
07.2020 - 11.2021
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Built and maintained a book of over 500 clients across Australia while providing high level of expertise in the insurance industry.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Worked with Accounts and Claims departments to facilitate communication and deliver personalized solutions to customers.

Assistant Account Manager

Marsh Insurance Brokers
Melbourne, VIC
02.2019 - 07.2020
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.

Store Assistant

Aldi
Bentleigh, Vic
06.2017 - 02.2019
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Greeted customers entering store and offered assistance with requirements.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Remained calm and composed in tense situations involving angry or upset customers.

Education

Bachelor of Information Technology - Information Technology

Deakin University, Melbourne, VIC

High School Diploma -

St Bedes , Mentone, VIC
11.2013

Skills

  • Adaptable to Changing Conditions
  • Financial Resources Management
  • Cost Data Analysis
  • Sales Support
  • Time Management
  • Employee Training Oversight
  • Work Planning
  • Operational Reporting

Timeline

Relationship Manager - Insurance House
07.2020 - 11.2021
Assistant Account Manager - Marsh Insurance Brokers
02.2019 - 07.2020
Store Assistant - Aldi
06.2017 - 02.2019
Deakin University - Bachelor of Information Technology, Information Technology
St Bedes - High School Diploma,

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