Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Rosero

Bowen Hills,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

Call Centre Agent

TSA Groups
Bowen Hills, QLD
01.2019 - Current
  • Increased customer satisfaction by resolving product issues.
  • Served customers and followed outlined steps of service.
  • Carried out day-day-day duties accurately and efficiently.
  • Used coordination and planning skills to achieve results according to schedule.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Handled100+ calls per day to address customer inquiries and concerns.
  • Participated in team-building activities to enhance working relationships.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Oversaw daily operations to ensure high levels of productivity.

Store Manager

Stateside Sports
Bowen Hills, QLD
03.2014 - 10.2018
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed new store location from ground up by hiring and training efficient team.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Analyzed and interpreted store trends to facilitate planning.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Store Manager

Universal Store
Mount Gravatt, QLD
11.2011 - 02.2014
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Completed routine store inventories.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

Education

Diploma - Business And Commerce

Metropolitan Institute of TAFE
Mount Gravatt
02.2012 - 06.2013

Skills

    Documentation and reporting

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Timeline

Call Centre Agent

TSA Groups
01.2019 - Current

Store Manager

Stateside Sports
03.2014 - 10.2018

Diploma - Business And Commerce

Metropolitan Institute of TAFE
02.2012 - 06.2013

Store Manager

Universal Store
11.2011 - 02.2014

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Kenneth Rosero