Brian Osborn
Sydney,NSW
Summary
Adept Manager with a proven track record at Startrack, enhancing customer satisfaction and employee productivity through strategic planning and effective problem-solving. Skilled in operations management and team leadership, I've successfully boosted performance and reduced costs, fostering a culture of continuous improvement and collaboration.
Overview
30
30
years of professional experience
Work History
Manager
Startrack
06.1994 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Graduate Diploma - Management Diploma
Nepean Tafe
Nepean2014
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Operations Management
Timeline
Manager
Startrack
06.1994 - Current
Graduate Diploma - Management Diploma
Nepean Tafe
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