Zoe Pakarati
Williamstown,VIC
Summary
Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge of Easter Island with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Tour Guide
Easter Island Travel
Hanga Roa , Easter Island
03.2012 - 02.2019
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- provided exceptional information for each location.
- attentive to customers needs and providing perfect customer service.
- focused on safety gear, equipment and food for each customer depending on the time, weather and location.
- Built personal relationships with guests to promote positive experiences.
- Worked closely with management staff to create new and lucrative tours.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Car Rental Agent
Rosselot Rent A Car
Santiago , Metropolitan
07.2016 - 07.2017
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Served customers and followed outlined steps of service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- fulfilled extra jobs to make sure the high pace delivery of our vehicles were up to customer standards.
- office cleaning and organizing for better and faster customer service
Front Desk Agent & Tourist Guide
Ancestral Tour
Hanga Roa , Easter Island
03.2013 - 03.2016
- Built personal relationships with guests to promote positive experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Collected and deposited payments from guests.
- Guided groups of up to 14 people on tours of full day or half days for the open museum of Easter Island.
- Worked closely with management staff to create new and lucrative tours.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted research, gathered information from multiple sources and presented results.
Hotel Front Desk Receptionist
Tupa Hotel
Hanga Roa , Easter Island
04.2013 - 07.2015
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system.
- Prepared weekly employee work schedules for team members.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Kept accounts in balance and ran daily reports to verify totals.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- would work two jobs at the same time, tour guiding and hotel receptionist.
Hotel Receptionist
Hotel Puku Vai
Hanga Roa , Easter Island
01.2014 - 01.2015
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Resolved service-related problems and documented actions in system.
- Would cook any meals or serve beverages requested by the customers.
- clean reception area, customer leisure area, bar and restaurant area
- bilingual approach to customers (spanish, english, french and Rapa Nui)
Education
Cert IV Cyber Security -
Victoria University
Melbourne 12.2022
Certificate II & III For Hospitality - Hospitality
Byron Bay Youth Center
2005
Skills
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Issue and Complaint Resolution
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Customer Retention Strategies
- De-escalation Techniques
- Customer Account Management
- Order and Refund Processing
Additional Information
- Double dose + booster vaccinated
- Australian Citizenship
- Manuals probationary Licence
Timeline
Car Rental Agent
Rosselot Rent A Car
07.2016 - 07.2017
Hotel Receptionist
Hotel Puku Vai
01.2014 - 01.2015
Hotel Front Desk Receptionist
Tupa Hotel
04.2013 - 07.2015
Front Desk Agent & Tourist Guide
Ancestral Tour
03.2013 - 03.2016
Tour Guide
Easter Island Travel
03.2012 - 02.2019
Cert IV Cyber Security -
Victoria University
Certificate II & III For Hospitality - Hospitality
Byron Bay Youth Center