Benjamin Toussaint

-Develop and cultivate new business opportunities while maintaining and strengthening relationships with existing clients, particularly within councils, state schools, and the private sector. Proactively follow up on warm leads.

-Comprehend project requirements and ensure adherence to established standards and safety protocols.

-Collaborate closely with internal teams, including designers and estimators, to facilitate seamless project handovers and delivery.

-Create precise 2D CAD designs and provide clients with accurate quotations, taking into account material costs, project scope, and specific client needs.

Offer expert guidance on playground equipment, understanding clients' unique requirements and delivering tailored solutions.

Engage with project officers in councils, asset renewal teams, and open space consultants to advance project initiatives.

• Conduct client meetings to gather project requirements and perform on-site measurements.
  
  Develop initial sketch designs that represent the client's brief, progressing through design development to final design presentations.
  
  Oversee all construction activities on-site, collaborating with foremen to ensure projects are completed efficiently and to the highest standards.

• Analyze landscape plans to estimate costs, procure necessary materials, and manage landscaping projects.
  
  Oversee the demolition of redudant surfaces and structures, ensuring safe and efficient removal in preparation for new installations.

• Greet and welcome guests upon arrival.
  
  Organize reservations and manage wait times t optimize guest flow and satisfaction.
  
  Address and resolve guest complaints promptly, maintaining high service standards.
• Taking orders and running food and drinks
• Weekly debrief with owners reporting on staff development and customer feedback
• Opening and closing venue

• Client consultancy and follow up dialogue for residential garden features and landscaping
• First point of contact in retail nursery outlet
• Installation of large scale pots, plants, irrigation, paving, retaining walls, plants and mulch

• Communicate effectively with the public to inform them of ongoing work in public parks, ensuring safety by properly cordoning off work sites. This includes using barricades, signage, and other safety measures to keep visitors out of harm's way.
  
  Install irrigation systems, including drip lines and filter assembly boxes, ensuring efficient water supply.
  
  Repair irrigation lines and PVC pipes of various sizes, addressing leaks and damages.

• Client greeting and event brief
• Pre and post event meetings with kitchen, client and food/Beveridge manager
• Setting up internal and external locations
• Running events (conferences & weddings) whilst supervising 2-10 team members
• Regulating overheads
• Resolving complaints

• Recruit and train new team members. Implementing structured onboarding processes and role-specific training.
  
  Monitor and maintain key performance indicators (KPIs) to assess team performance and identify areas for improvement.
  
  Address and resolve customer requests and complaints promptly and professionally, maintaining high levels of customer satisfaction.
  
  Achieve sales and upselling targets by implementing effective sales strategies. Offering relevant add-ons and creating bundled packages can enhance sales performance