Michael Larcom Cooper
Melbourne
Summary
Experienced service operations leader with a strong background in multi-site service management, workforce planning, and operational efficiency. Over a decade in the automatic door and access solutions industry, progressing from technical roles to senior leadership. Skilled in financial oversight, service optimisation, and customer-focused solutions, with a track record of driving business growth and process improvements. Adept at leading teams, streamlining operations, and implementing data-driven strategies to enhance service delivery and profitability.
Overview
12
12
years of professional experience
Work History
Service Operations Manager
Record Automatic Doors
01.2024 - Current
- Oversee state based operations across NSW and VIC, leading a team of service managers, planners, estimators, and administrative staff
- Achieved a 30% revenue increase in 2024, optimising service processes and implementing strategic workforce planning
- Strengthened margins and cost efficiency, reducing operational costs while enhancing service profitability
- Implemented new service delivery processes, improving customer satisfaction and business performance
- Developed workforce planning strategies, ensuring optimal technician deployment and service scalability
- Responsible for budgeting, forecasting, P&L management, and compliance
- Embedded a strong safety culture and ensured adherence to workplace health and safety regulations
Service Supervisor (VIC)
Record Automatic Doors
05.2020 - 12.2023
- Managed the Victorian service division, overseeing service operations, scheduling, training, and profitability
- Led a team including a Service Coordinator, Internal Sales Representative, and Service & Production Administrator
- Drove a 131% increase in revenue over tenure by optimising service workflows, enhancing customer engagement, and securing new contracts
- Implemented field service management improvements, increasing operational efficiency and technician productivity
- Strengthened customer engagement and contract renewals, securing long-term service agreements
- Managed service-related invoicing, reconciliation, and compliance
Service & Production Administrator
Record Automatic Doors
03.2018 - 05.2020
- Managed service job reviews, invoicing, and contract renewals, improving financial accuracy
- Led stock management and part distribution, ensuring efficient service delivery
- Supported the sales and service teams with quotations and asset management
- Contributed to improved customer satisfaction and process efficiencies
Factory Hand
Doorways
01.2013 - 03.2018
- Supported the manufacturing, supply, and distribution of automatic door operating systems
- Conducted six-monthly stocktake audits, improving inventory accuracy
- Managed freight scheduling and logistics, contributing to overall operational efficiency
- Melbourne, VIC
Education
(PMDP) -
PNEA Management Development Program
01.2024
Bachelor of Exercise Science & Human Movement -
Victoria University
01.2013
Diploma - Sports Development
Box Hill Institute
01.2011
VCE - Successfully Completed
Montmorency Secondary College
01.2010
Skills
- Strategic Leadership & Business Growth
- Multi-Site Service Operations Management
- Workforce Planning & Optimisation
- Financial Management & Budgeting (P&L oversight, forecasting, cost control)
- Service Performance Analytics & KPI Optimisation
- Process Improvement & Operational Efficiency
- Customer-Centric Service Delivery
- Stakeholder & Cross-Functional Collaboration
- Workplace Health & Safety Compliance
- Implementation and Utilisation of Operational Systems (Simpro, MYOB Advanced)
- Procurement, Inventory & Asset Management
- Data-Driven Decision-Making & Reporting
Timeline
Service Operations Manager
Record Automatic Doors
01.2024 - Current
Service Supervisor (VIC)
Record Automatic Doors
05.2020 - 12.2023
Service & Production Administrator
Record Automatic Doors
03.2018 - 05.2020
Factory Hand
Doorways
01.2013 - 03.2018
Diploma - Sports Development
Box Hill Institute
VCE - Successfully Completed
Montmorency Secondary College
(PMDP) -
PNEA Management Development Program
Bachelor of Exercise Science & Human Movement -
Victoria University
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