Summary
Overview
Work History
Education
Skills
Licences
Timeline
Generic

Samantha BEHAN

Summary

As a Bus Operator, my professional and proactive approach manifested in on-time running, careful, and smooth driving, with passenger safety and comfort as priority. By upholding council values, I am able to provide exceptional service to the people of Brisbane.

I am an enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

15
15
years of professional experience

Work History

Bus Operator

Transport For Brisbane
05.2019 - Current
  • Maintained full understanding of local roads and traffic patterns.
  • Applied local and national traffic laws
  • Performed regular bus inspections.
  • Acted calmly, productively and professionally under pressure.
  • Assisted passengers with inquiries and requests during trips.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Aided passengers with disabilities or special needs.
  • Assisted fellow operators with various operation issues while on road, and in depot.
  • Assisted Network Coordination Centre to deliver exceptional customer service.
  • No at fault accidents In almost 5 years driving heavy vehicles .

Assistant Store Manager

Wallace Bishop
12.2018 - 05.2019
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled 12 employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies and inventory shrinkage.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

Early Settler
02.2018 - 12.2018
  • Managed 10 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Service Administrator

Jcb Construction
09.2017 - 02.2018
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Collaborated with customer service department to schedule repair jobs for heavy machinery
  • Tasked with data entry, records keeping and payroll entry for team of 25 mechanics.

Store Manager /Acting Area Manager

Prouds Jewellers
08.2008 - 07.2017
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • While in Acting Area Managers role, oversaw up to 8 stores, assisting store managers with their daily operations.
  • Opened new stores, from physical construction to staffing and stock delivery and display.
  • Carried out performance management in both Store Manager, and Acting Area Managers roles.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Approved regular payroll submissions for employees.
  • Set effective store rosters based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Education

Certificate III in Bus Operations -

TAFE QLD
05.2021

High School Diploma -

Redbank Plains High
Redbank Plains, QLD
12.1997

Skills

  • Strong customer focus
  • Excellent communication skills
  • Exceptional problem solving skills
  • Proven staff development and coaching
  • Strong Working Relationships

Licences

Heavy Rigid Vehicle licence

Drivers Authorisation

Timeline

Bus Operator

Transport For Brisbane
05.2019 - Current

Assistant Store Manager

Wallace Bishop
12.2018 - 05.2019

Store Manager

Early Settler
02.2018 - 12.2018

Service Administrator

Jcb Construction
09.2017 - 02.2018

Store Manager /Acting Area Manager

Prouds Jewellers
08.2008 - 07.2017

Certificate III in Bus Operations -

TAFE QLD

High School Diploma -

Redbank Plains High

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Samantha BEHAN