Malissa O'Mullane
Wrights Beach,NSW
Summary
Skilled Business Development leader offering 10 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
10
10
years of professional experience
Work History
Business Development Manager
Campbell Page
Nowra / Brisbane / Eurobodalla
05.2019 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision making.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Employment Case Consultant
Campbell Page
Nowra, NSW
05.2019 - Current
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Established trusted partnerships with key industry influencers, expanding the company''s network of resources and contacts.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Manager
David Jones
03.2014 - 04.2017
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
Certificate IV - Family And Community Services
Genu Training
05.2024
Graduate Certificate - Mental Health Services
Campbell Page
Nowra, NSW08.2023
Business Management
Ausch
Nowra, NSW02.2019
Certificate III - Hairdressing
Mask Academy
Sydney, NSW01.2016
High School Diploma -
Murwillumbah High School
Murwillumbah, NSW12.1990
Skills
- Decision-Making
- Project Management
- Lead Generation
- Prospecting
- Relationship Building
- Client Consultations
- Relationship Development
- Mergers and Acquisitions
- Business Development
- Pipeline Management
- Client Relationship Building
- Account Management
- Team Leadership
references
Kylie Nicholson - Professional :0490 119 866
John Sant - Personal :0408 982 825
Timeline
Business Development Manager
Campbell Page
05.2019 - Current
Employment Case Consultant
Campbell Page
05.2019 - Current
Manager
David Jones
03.2014 - 04.2017
Certificate IV - Family And Community Services
Genu Training
Graduate Certificate - Mental Health Services
Campbell Page
Business Management
Ausch
Certificate III - Hairdressing
Mask Academy
High School Diploma -
Murwillumbah High School