Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Coates

Cairns,QLD

Summary

Dynamic and results-driven professional with a proven track record at Ampol, enhancing customer satisfaction and streamlining operations. Skilled in data entry and conflict resolution, I excel in fast-paced environments, demonstrating a 20% increase in efficiency. My friendly demeanor and strong work ethic foster positive relationships and contribute to team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cash Assistant, Customer Service Rep, Kitchen Hand

Ampol
12.2020 - 11.2024
  • Worked with POS with efficiency and accuracy resulting in more sales and happier customers and partnered companies.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Contributed to team sales goals by upselling products and services to customers.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Provided valuable input resulting in new opportunities for growth and development.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed and proposed legislation to improve local infrastructure, leading to smoother traffic flow and safer roads.
  • Fostered strong relationships with local business leaders, promoting economic development within district.
  • Enhanced community engagement through regular town hall meetings, ensuring open communication lines between constituents and office.
  • Maintained a high levels of food safe hygiene procedures
  • Safety help customers and partnered delivery companies filling & deliver fuel/diesel goods.
  • Rotations of stock
  • Helping complete company procedures by maintaining product sales,lost goods and wastage by preforming “Stock take” procedures.
  • Preparation and cooking of required food products.
  • Maintained a high level of cleanliness throughout the business premises and oneself
  • Following companies proceeds when receiving deliveries of food goods as well as cold and frozen goods in compliance with temperature checking.

Cashier

Coles Supermarket
02.2022 - 05.2022
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Learned duties for various positions and provided backup at key times.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Set up new sales displays each week with fresh merchandise.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Reduced processing errors by meticulously following transaction procedures.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Enhanced shopping experience, provided product information and location assistance.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Supported marketing initiatives by setting up and maintaining promotional displays.

Bar/kitchen

Graham Hotel
11.2021 - 02.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Learned all required tasks quickly to maximize performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted customers in selecting merchandise best suited to needs.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Monitored and verified merchandise for proper prices and labels.
  • Gathered, organized and input information into digital database.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.

White Meat Factory Production Member

Steggles Factory Outlet Osborne Park
08.2017 - 09.2020
  • Implemented quality control measures that resulted in reduced defects and increased customer satisfaction.
  • Enhanced communication between shifts by providing thorough updates on completed tasks and pending issues during shift handovers.
  • Increased overall product quality through adherence to strict manufacturing guidelines and standards.
  • Enhanced production efficiency by streamlining processes and optimizing equipment usage.
  • Ensured timely completion of projects by coordinating efforts with other departments, such as logistics and procurement.
  • Provided valuable input during team meetings, offering suggestions for continuous improvement initiatives.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Made sure that products were produced on time and are of good quality.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Maintained organized work area by cleaning and removing hazards.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Inspected products and machines to maintain quality and efficiency.
  • Organized work to meet demanding production goals.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
  • Managed inventory levels to prevent production delays.
  • Collaborated with other departments to optimize production workflows.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Reviewed production schedules and streamlined processes.
  • Supported inventory management efforts by accurately tracking materials used during production processes.
  • Assisted in the development of new products, contributing to successful market launches.

Receptionist/cleaner/kitchen Hand

Transnational Services Alliance
09.2017 - 10.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Maintained clean, neat, and professional entrances.
  • Worked closely with contractors from various trades on-site, coordinating efforts seamlessly while respecting individual projects'' requirements.
  • Safeguarded against cross-contamination between different areas of the worksite through meticulous attention to detail during assigned cleaning procedures.
  • Utilized proper lifting techniques when handling heavy materials, minimizing risk of injury on the job site.
  • Assisted in the training and development of new team members, fostering a collaborative work environment that prioritizes safety and quality.
  • Collaborated with team members to develop new strategies for tackling challenging cleaning tasks efficiently.
  • Maintained open lines of communication with supervisors regarding progress updates or challenges encountered during daily task completion.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Improved room cleanliness by learning and implementing proper housekeeping techniques.
  • Improved overall cleanliness and efficiency by implementing new housekeeping protocols and procedures.
  • Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
  • Coordinated closely with housekeeping staff to ensure timely room preparation for incoming guests.
  • Collaborated with housekeeping to expedite room readiness, enhancing guest check-in experience.
  • Streamlined housekeeping processes for increased efficiency and productivity with well-organized task management.
  • Maximized efficiency through careful organization of housekeeping carts and proper utilization of supplies.
  • Developed comprehensive training materials to standardize procedures across the entire housekeeping department.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Followed food safety practices and sanitation guidelines.
  • Transported food items from storage areas to kitchen for prepping.
  • Maintained high personal grooming standards and uniform presentation.
  • Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.

Education

Second Year Apprenticeship - Hairdressing

Pivot Point Academy
Sydney, NSW

Mareeba State High School
Mareeba
11.2009

Skills

  • Ability to maintain a professional, well-groomed and neat appearance at all times
  • Trustworthy, honest, friendly and easy to approach
  • Active listening
  • Professionalism
  • Consistent Dependability
  • Self motivation
  • Decision-making
  • Positive, happy and smiling – able to provide exceptional customer service and add to the positive workplace culture
  • Provides Customer support and customer relations
  • Multitasking
  • Consistent Performer
  • Goal-oriented mindset
  • Data entry proficiency
  • Client Engagement Strategies
  • Staff training
  • Records management
  • Paperwork processing
  • Telephone reception
  • Service Delivery
  • Technical troubleshooting
  • Sales support
  • Point-of-sale system
  • Effective communication skills written and spoken
  • Effectively works in a team or as an individual confidently Also an engaged and energetic team player – celebrates shared success and willing to go the extra mile to help the team
  • Great organisation skills as well as attention to detail
  • Time management
  • Problem-solving with an analytical thinking mind
  • Conflict resolution
  • Team building
  • Data analysis

Certification

Nationally recognised Certificate of Completion RSG & RSA

Certificate of Completion “ Working with Diversity”

Certificate of achievement “ Aboriginal and Torres Strait peoples cultural awareness”

Certificate of completion “Online Basic First Aid”

Timeline

Cashier

Coles Supermarket
02.2022 - 05.2022

Bar/kitchen

Graham Hotel
11.2021 - 02.2022

Cash Assistant, Customer Service Rep, Kitchen Hand

Ampol
12.2020 - 11.2024

Receptionist/cleaner/kitchen Hand

Transnational Services Alliance
09.2017 - 10.2018

White Meat Factory Production Member

Steggles Factory Outlet Osborne Park
08.2017 - 09.2020

Second Year Apprenticeship - Hairdressing

Pivot Point Academy

Mareeba State High School

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