Summary
Overview
Work History
Education
Skills
Languages
Availability
References
Timeline
Generic

Birzaf Sehayu

Derrimut,VIC

Summary

Committed to excellence and high performance, I consistently strive to excel in both studies and profession. Background in sales and customer service has allowed me to thrive in previous roles, emphasizing continuous growth and excelling in people skills. Possess exceptional skills in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach, dedicated to meeting both customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Admin

Sehayu Transport
01.2017 - Current
  • Manage phone calls and correspondence (email, letters)
  • Support budgeting and bookkeeping procedures
  • Updating records and databases with personnel and financial data
  • Managed payroll processing tasks, guaranteeing timely disbursement of salaries without errors or discrepancies.

Customer Service Advisor

National Australia Bank
04.2023 - 09.2024
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Implemented strategies to reduce average handling time without compromising on service quality.
  • Reviewed customer feedback regularly, using insights to further enhance service delivery methods.

Retail Assistant

Strandbags
11.2019 - 03.2022
  • Executed processing of sales, returns and online orders utilizing POS technology.
  • Streamlined stock management processes for efficiency.
  • Educated customers on product advantages, aiding informed purchasing decisions.
  • Identified and proposed products aligned with client demands.
  • Executed efficient handling of returned items.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.

Warehouse Worker

Australian Post
11.2021 - 01.2022
  • Company Overview: Australia Post (Sunshine west)
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained high performance standards to support achieving team objectives.
  • Adhered to relevant guidelines and protocols while using various machinery.
  • Executed timely order shipment leveraging optimized picking processes.

Store Assistant

Foodbank Australia
04.2021 - 10.2021
  • Stocked merchandise, clearly labelling items, and arranging according to size or color.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • stocking shelves
  • Engaged with university students facing difficulties during COVID period.

DMG Enterprises
01.2018 - 01.2019
  • Company Overview: Marketing Company
  • Planning shipments based on product availability
  • Customer requests
  • Tracking orders to ensure timely deliveries
  • Preparing shipping documents (like invoices, purchase orders and billing of lading)
  • Marketing Company

Education

BBA - Accounting

UTAS
Hobart, TAS
12-2026

Skills

  • Exceptional listener
  • Team player
  • Committed and diligent
  • Confident
  • adaptability
  • Building rapport
  • De-escalation techniques
  • Assertiveness
  • empathy
  • conflict resolution
  • problem solving abilities

Languages

Fluent in English
Fluent in Tigrinya

Availability

Monday - Friday , All day (open to close)

References

  • National Australia bank: Shalom Paiaaua (Manager) Ph: 0452 670 360
  • Sehayu Transport: Gebrehiwet Fantai (Director) Ph: 0411 395 791
  • Strandbags: Anne Tighe, (Supervisor) Ph: 0407 456 123
  • Australia Post: Azur Dedic (Team Leader)Ph: 0411 195 102
  • Food bank: Neil Chalk (Supervisor) Ph: 0460 303 810

Timeline

Customer Service Advisor

National Australia Bank
04.2023 - 09.2024

Warehouse Worker

Australian Post
11.2021 - 01.2022

Store Assistant

Foodbank Australia
04.2021 - 10.2021

Retail Assistant

Strandbags
11.2019 - 03.2022

DMG Enterprises
01.2018 - 01.2019

Admin

Sehayu Transport
01.2017 - Current

BBA - Accounting

UTAS

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Birzaf Sehayu