Ava Malata
Perth,WA
Summary
Adept in Microsoft applications and with a strong background in customer service, I excel in environments requiring attention to detail and a dedicated work ethic. At St John Of God Midland Public and Private Hospitals, I enhanced patient satisfaction through effective problem-solving and professional communication. My ability to manage time efficiently and foster interpersonal relationships has consistently contributed to team success and operational efficiency. I would love to work in a dynamic environment where I can continue to build on the skills that I have acquired and develop myself as a worker.
Overview
6
6
years of professional experience
Work History
Food Service Assistant
St John Of God Midland Public And Private Hospitals
06.2023 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
- Use of computer systems and working over the phone.
- Maintaining a professional and friendly manner to assist in building rapport with patients.
- Quickly resolved any customer complaints regarding food quality or service through prompt communication with kitchen staff or management as appropriate.
Store Hand
Waterhall IGA
04.2022 - 09.2023
- Maintained a clean and organized store environment, promoting a positive shopping experience for customers.
- Holding a friendly and professional manner when interacting with customers, and giving assistance promptly.
- Use of POS machines and handling of transactions, including lottery.
- Picking up extra shifts in order to help with the teams load and meeting business needs.
Kitchen Hand/Cashier
Denmark Shell
09.2020 - 01.2021
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Plated and presented food following chef requirements.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Kitchen Hand/Cashier
Green Pantry Cafe
01.2019 - 01.2021
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Year 11
John Forrest Secondary College
Morley, WA11-2021
Year 10
Homeschool
Denmark, WA12-2020
Skills
- Dedicated Work Ethic
- Problem-solving
- Customer service
- Positive attitude
- Team oriented with the ability to form good interpersonal relationships
- Able to manage time well and continually produce work at a high level
- Knowledge of hospital operations
- Strong skills in Microsoft applications and hospital patient systems
- Adept at taking and forwarding calls, and handling all communication in a professional and timely manner
Timeline
Food Service Assistant
St John Of God Midland Public And Private Hospitals
06.2023 - Current
Store Hand
Waterhall IGA
04.2022 - 09.2023
Kitchen Hand/Cashier
Denmark Shell
09.2020 - 01.2021
Kitchen Hand/Cashier
Green Pantry Cafe
01.2019 - 01.2021
Year 11
John Forrest Secondary College
Year 10
Homeschool
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