Rachel Twomey
Cairns,Queensland
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Barista
Costa
11.2021 - 11.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Bartender
Brewhouse & Kitchen
03.2019 - 10.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Barista All Rounder
Saporè
Innisfail, QLD
02.2024 - Current
- Worked effectively in fast-paced environments.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
GCSE - Science
Thomas Hardye
England04.2018
GSCE - English
Thomas Hardye
England 04.2018
GCSE - Mathematics
Thomas Hardye
England 04.2018
Skills
- Beverage Preparation
- Cleaning and sanitizing
- New Hire Training
- Espresso machine operation
- Supply Ordering
- Time Management
- Team Leadership
- Cash Handling
- Product Advertising
- Up-selling
- Latte art
- Food Serving and Preparation
- Order Taking
- Available Weekends
Timeline
Barista All Rounder
Saporè
02.2024 - Current
Barista
Costa
11.2021 - 11.2023
Bartender
Brewhouse & Kitchen
03.2019 - 10.2021
GCSE - Science
Thomas Hardye
GSCE - English
Thomas Hardye
GCSE - Mathematics
Thomas Hardye
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