Sienna Richards
Girrawheen
Summary
Adaptable and skilled hospitality staff member with a strong focus on accuracy in order completion, serving station replenishment, and spill cleaning. Efficiently assists servers by collecting payments, issuing receipts, and setting order trays for food delivery to customers' tables. Dedication lies in providing excellent customer service with a light-hearted and friendly demeanor. Eager to venture into the retail industry and sales, bringing expertise and passion for delivering exceptional service to a new setting.
Overview
4
4
years of professional experience
Work History
Team Member
Grilld
03.2024 - Current
- Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
- Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
- Demonstrated excellent communication skills when dealing with customers and staff
- Followed cash handling procedures to ensure accuracy and reduce losses
- Consistently followed safety protocols and procedures to ensure the safety of both customers and staff
- Utilized POS system to accurately process customer orders and payments
FOH Staff
Red Rooster
08.2024 - 10.2024
- Handled high-pressure situations with poise, ensuring guests felt valued despite any challenges faced.
- Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
- Implemented upselling techniques to increase average check size while still prioritizing guest satisfaction.
- Streamlined the ordering process for increased order accuracy and improved overall guest experience.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Developed rapport with regular customers by remembering their preferences and engaging them in friendly conversation.
FOH Member
Bettys Burgers
12.2023 - 03.2024
- Collaborated with front-of-house staff to ensure customer satisfaction and a high-quality dining experience
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 6% increase in sales
Crew Trainer
McDonald's Restaurant
12.2020 - 11.2023
- Created and maintained records of employee training, certifications, and performance reviews
- Trained new employees on company policies, procedures, and customer service standards
- Followed all food safety procedures, resulting in a perfect health inspection rating
- Provided excellent customer service to over 15 customers per day, resulting in a customer satisfaction rating of 3%
- All-rounder-self trained in kitchen, front and barista in under 7 month employment
Deli Assistant
Coles
11.2024 - Current
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Created appealing food arrangements for party trays and specialized orders.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
Education
Cert III - Beauty Services
NMTAFE
Perth, Northbridge12.2023
Certificate II - General Adult Education
Youthfutures
Perth05.2023
Skills
- Decision Making
- Problem Solving
- Leadership
- Ability to Work in a Team
- Adaptability
- Creativity
- Ability to Work Under Pressure
- Fast Learner
- Multitasking
- Customer Service
- Product presentation
- Cleanliness and sanitation
- Food safety
- Order taking
- Cash handling
- Data entry
- Cash register operation
- Sales expertise
Timeline
Deli Assistant
Coles
11.2024 - Current
FOH Staff
Red Rooster
08.2024 - 10.2024
Team Member
Grilld
03.2024 - Current
FOH Member
Bettys Burgers
12.2023 - 03.2024
Crew Trainer
McDonald's Restaurant
12.2020 - 11.2023
Cert III - Beauty Services
NMTAFE
Certificate II - General Adult Education
Youthfutures
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