RAJWINDER SINGH
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
Kering
05.2024 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Tested new software and hardware prior to deployment.
- Offered assistance in implementing and developing training programs.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
Dispatch Supervisor
Home Delivery Services
11.2022 - 12.2024
- Evaluated and adjusted over 30 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Directed dispatching, routing, and tracking of 60+ fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Monitored and tracked dispatch communication systems.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
IT Support Engineer
LINK GROUP
03.2023 - 03.2024
- Provided Level 1 support for both local and remote users, managing service requests through Service Now and other communication channels
- Diagnosed and resolved technical issues using diagnostic tools and clear problem-solving techniques
- Installed, configured, and maintained computer systems and network connections, ensuring smooth integration and operation
- Created user accounts and managed permissions, applying identity and access management best practices
- Effectively communicated technical issues in simple terms for non-technical users, providing step-by-step guidance to solve problems
- Documented support interactions, including detailed logs of issues and resolutions, to support future troubleshooting and training
Service Desk Engineer
Nexon Asia Pacific
08.2022 - 12.2022
- Dismantled defective machines and equipment and installed new or repaired parts.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
Warehouse Supervisor
HOME DELIVERY SERVICES
10.2020 - 10.2022
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Developed and implemented strategies to improve team productivity and efficiency.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Enforced team adherence to safety regulations and protocols.
- Monitored progress of tasks to provide feedback for improvement.
- Monitored production levels and implemented measures to increase output.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
Education
Master Of Software Engineering - Software Engineering
Federation University Australia
Sydney, NSW08.2021
Bachelor of Commerce - Accountancy
Punjabi University
Bathinda, Punjab06.2018
High School Diploma - undefined
MPDDAV Senior Secondary School
Kalanwali, Haryana07.2015
High School Diploma - undefined
Rajendra Public School
Sirsa, Haryana04.2013
Skills
- Technical Support & Troubleshooting
- System & Network Knowledge
- Customer Service
- Technical Documentation
- Software Proficiency
- Equipment Setup & Imaging
- Adaptability
- Service support
- Videoconferencing
- User credential management
- Network diagnostics
- Desktop support
- Technical documents comprehension
- LAN/WAN
Certification
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Network+ - Computing Technology Industry Association.
- HDI Desktop Support Technician (HDI-DST) - HDI.
Timeline
IT Support Specialist
Kering
05.2024 - Current
IT Support Engineer
LINK GROUP
03.2023 - 03.2024
Dispatch Supervisor
Home Delivery Services
11.2022 - 12.2024
Service Desk Engineer
Nexon Asia Pacific
08.2022 - 12.2022
Warehouse Supervisor
HOME DELIVERY SERVICES
10.2020 - 10.2022
Bachelor of Commerce - Accountancy
Punjabi University
High School Diploma - undefined
MPDDAV Senior Secondary School
High School Diploma - undefined
Rajendra Public School
Master Of Software Engineering - Software Engineering
Federation University Australia
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